Valid Solutions

✌️𝐇𝐢 𝐭𝐡𝐞𝐫𝐞, 𝐟𝐨𝐥𝐤𝐬! “𝐕𝐚𝐥𝐢𝐝 𝐒𝐨𝐥𝐮𝐭𝐢𝐨𝐧𝐬” is seeking an active and communicative 𝗖𝘂𝘀𝘁𝗼𝗺𝗲𝗿 𝗦𝘂𝗽𝗽𝗼𝗿𝘁 𝗣𝗿𝗼𝗳𝗲𝘀𝘀𝗶𝗼𝗻𝗮𝗹 with profound knowledge of 𝐄𝐧𝐠𝐥𝐢𝐬𝐡 𝐚𝐧𝐝 𝐑𝐮𝐬𝐬𝐢𝐚𝐧 languages to join our Customer Service team.
Employment term: Permanent long term
Category: Customer Support
Job type: Full time, Monday to Friday, 37.5 hours per week(evening shift)
Location: Yerevan
❗ 𝐉𝐨𝐛 𝐫𝐞𝐬𝐩𝐨𝐧𝐬𝐢𝐛𝐢𝐥𝐢𝐭𝐢𝐞𝐬
• Deliver customer service through online and phone support
• Provide solutions to customers with the help of supervisors
• Provide detailed information about procedures, payments and requests
• Contact and work closely with internal resources on escalation and resolution processes for critical customer issues.
• Maintaining a positive, empathetic and professional attitude toward customers at all times.
• Acknowledging and resolving customer complaints.
• Identify and assess customers' needs to achieve satisfaction
❗𝐑𝐞𝐪𝐮𝐢𝐫𝐞𝐝 𝐪𝐮𝐚𝐥𝐢𝐟𝐢𝐜𝐚𝐭𝐢𝐨𝐧𝐬:
• Very Good knowledge of Russian(verbal) and English(written and verbal) languages
• Excellent listening and communication skills
• Problem solving skills
• Customer service skills
• Ability to work under strict deadlines and pressure (from time to time)
• Ability to work as a part of a team
• Ability to be patient and understanding
• Experience in the field is a plus
• Willingness to work from 𝟭𝟲:𝟬𝟬 𝘁𝗼 𝟮𝟰:𝟬𝟬 (transportation is free, schedule will be flexible in the future)
Required candidate level: Mid level
𝗥𝗲𝗺𝘂𝗻𝗲𝗿𝗮𝘁𝗶𝗼𝗻: Fixed, Pretty Much Competitive with bonuses
All interested candidates can send their Resume to the following e-mail address:
𝐭𝐡𝐞𝐯𝐚𝐥𝐢𝐝𝐬𝐨𝐥𝐮𝐭𝐢𝐨𝐧𝐬@𝐠𝐦𝐚𝐢𝐥.𝐜𝐨𝐦
About the Company: “Valid Solutions” is a Yerevan based Outsourcing company in partnership with New York based companies, providing different services including customer care, coordination, payroll, billing, financial, marketing and IT consulting.

Hi there, Folks! We are Yerevan based outsourcing company in partnership with New York based companies. We provide different services including customer care, coordination, payroll, billing, financial, marketing and IT consulting. We have just started, and the start was so lucky for us, that we are already ready to grow! Now we are seeking for different specialists to hire and to join our team! Please check our open vacancy posts here, on staff.am and job.am, and if you get interested, apply!