TextUnited

"Start focusing on multilingual customer support and we’re confident that you’ll see increased satisfaction and keep your customers coming back for more."

How To Provide Multilingual Customer Support (in 2021) - Text United You cannot maintain a high customer retention rate without excellent customer support and it’s crucial to consider the multilingual aspect.

"Our world is forever getting more global, and making assumptions about the language of your customers falls very much into the realms of deadly conjecture."

5 Tips to Improving your Multilingual Customer Support!

Multilingual Customer Support: Speaking Your Customers' Language It’s never been more important to nail multilingual customer support. Here are 5 tips to boost customer experience via multi-language help!

"At one point, customer service AI was stuck in a reactionary stage. Give a bot a basic, explicit command and maybe it would understand your request and provide you with a simple solution. Nowadays, that’s not the case. AI is far more capable of recognition and analysis than it ever has been."

Get stuck into our latest article by Lawrence Haywood, exploring how AI is changing the face of customer relation management.

AI in Customer Service - The Hidden World Beyond Chatbots - Text United Whether analysing sentiment, recognising voice patterns or facilitating translation. The potential of AI in customer service is exploding.

“Developing a brand identity that stands out from the crowd can transform your average advertising campaigns into extraordinary ones. That’s where storytelling comes in.”

Thanks to the amazing Katrice Horsley for providing guidance and inspiration for our latest blog piece on the importance of brand narrative.

The Art of Storytelling - Text United - Creating a Brand Narrative How do you create a strong brand narrative that resonates with your audiences at home and internationally? Storytelling holds the key!