Envision Financial

We’ve recently updated our digital banking experience with new apps, online banking and website—as well as refreshing our brand. During this time, we encourage you to be extra vigilant for potential scams and imposters. Watch out for calls, emails and texts with messages like:

📞 “We noticed an issue — click now!”
📧 “Do you need help logging in? We need your username and password."
💬 “We’re your new support team, enter your information so we can help you.”

Our Envision Financial advisors will never contact you using messages like that—messages that sound urgent, offer unsolicited help, include warnings, or ask for login or account credentials, like passwords and usernames.

We also don’t ask you for a One-Time-Passcode unless verifying a call you’ve started to our Member Advice Centre.

If a call, email or text feels even a little off, don’t engage. Instead, contact us using our published phone number 1-888-597-6083 or visit a branch to verify the message with an advisor.

Today, we’re excited to be launching a new digital banking experience for personal and business members. We hope you’ll love our more intuitive way to take care of your everyday banking with a smoother experience across your desktop computer, laptop, tablet or phone.
If you have a question about using the new online banking or mobile app, our guide and FAQ are ready to support you: https://www.envisionfinancial.ca/digital-upgrade-support-centre

THINGS TO KNOW:
1⃣ There are a few set-up steps for members to take, including downloading our new mobile banking app. Learn more about how to login and set preferences at: https://www.envisionfinancial.ca/digital-upgrade-support-centre.
2⃣ Our brand has a new look. You'll notice an updated logo, along with refreshed colours and fonts. These changes are intentional and part of your new experience.
3⃣ During times of change, scammers may try to appear legitimate by using fake “help” messages or alerts, look-alike websites and our existing or new brand visuals. Use the tips below to protect your information.

PROTECT YOUR MONEY
▪️ Hover over any link that’s not on our website or channels to verify it’s legitimate from us.
▪️ Use our official website (when in doubt, type https://www.envisionfinancial.ca into your browser).
▪️ Contact us using our published channels: 1-888-597-6083, [email protected] (do not share personal information via text or social media).
▪️ Never share a one‑time security code. We won't ask unless verifying a call you've initiated to our Member Advice Centre.
▪️Report any suspicious messages to [email protected] If you suspect you may have clicked on a suspicious link, contact us using our official phone number above.

The new experience is built with industry-leading protections and capabilities that will evolve to support the needs of our members. If you have feedback on the new online banking experience, please share your comments.