Rox Chat

What's new in Rox.Chat:
🎖More options for assessing the work of contact center employees - you can create sets of editable questionnaires for users: select the type, number of questions and arrange them in any order.

🧮 Custom reporting on the basis of ClickHouse. This allows you to upload data to Excel, create custom filters, and select metrics for uploading and analyzing.

What's new in Rox Chat

😲 A new approach to displaying the history of conversations with customer — for the convenience of the agent, the platform can collect all requests from one customer from different channels in ONE window.

👮🏽‍♂️ Updated access control system - managers will be able to change access rules and privacy settings without programming and complex settings.