Userfocus

"On average, it took me about 30 minutes to make a digital form and five weeks to meet with, earn the trust of, and get buy-in from the employees who would use it."

What I learned in two years of moving government forms online Two years ago, I started at the City of Boston with a simple yet comically broad mandate: Get rid of paper forms and PDFs. The nascent…

UX Quotation of the Day: "In the quest for creative thinking, research should never be left to someone else, as nothing so stimulates the imagination as the impact of direct experience." Jerry Hirshberg.

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UX Quotation of the Day: "I have not failed. I’ve just found 10,000 ways that won’t work." Thomas Edison.

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UX Quotation of the Day: "Remember that sometimes not getting what you want is a wonderful stroke of luck." Dalai Lama.

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UX Quotation of the Day: "'You press the button and we do the rest' is a tragic slogan, destructive of the concept of a controlled craft and the functions of imagination." Ansel Adams.

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UX Quotation of the Day: "In character, in manner, in style, in all things, the supreme excellence is simplicity." Henry Wadsworth Longfellow.

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