Dcoya

חברת DCOYA, מתרחבת ומחפשת איש/אשת Customer Success להטמעה, הובלה ותמיכה של מוצרי החברה ללקוחות בארץ ובחו"ל.
התפקיד כולל:
• ניהול ותמיכה בלקוחות החברה.
דרישות המשרה:
• תודעת שירות גבוהה.
• יכולות בינאישיות ורפרזנטטיביות גבוהות.
• נסיון בהדרכות ועבודה עם לקוחות.
• היכרות בהובלת תהליכים / פרוייקטים.
• אנגלית, עברית שוטפת – קריאה וכתיבה. ידע בשפות נוספות - יתרון משמעותי.
ידע נדרש:
• היכרות עם HTML ו-CSS.
• שליטה ביישומי office בדגש על EXCEL.

המשרה בהוד השרון, משרה מלאה אך ניתן גם 80%.

קו"ח יש לשלוח ל[email protected] עם ציון משרה #37.

Dcoya, a leading company in the Cyber security industry, is looking for a motivated Customer Success to implement, manage and support the company's products to customers in Israel and abroad.

Qualifications:
• Bachelor’s degree or at least 1 year of experience in the same position.
• Experience in training customers on products and services.
• Knowledge of project management.
• Fluent Hebrew and English (reading, writing and speaking).
• Superb attention to detail and problem-solving.
• Strong customer service focus.
Skills:
• HTML / CSS – must
• IT proficient (particularly Excel)
Company offices are located in Hod-Hasharon.
Want to join our family? Let us know: [email protected].
When applying, please indicate job position #36

Here’s why you can’t overlook contextual, triggered-based cyber training.

>> Example 1:

Emily is a CFO, which makes her a high-value target, and as such, has a high-risk score.

But Emily has demonstrated safe internet use and avoided clicking links in emails from unknown senders.

>> Example 2:

As a graphic designer, Joe's role within the organization is less interesting to cybercrooks.

But he works from a coffee shop, uses the same password across all his online company’s accounts, and downloaded a file from a suspicious source once.

Yes, it’s not a question of who an organization should address first.

And it makes it easier to automate training programs based on each employee's specific risk level.

Now is the time to enter contextual, triggered-based training.

You'll thank me later.