Learning Centre For Quality Management

Findings from the Peoples Voice Survey 🔎. Did you know?
38% of Malawians in 2024 did not feel confident raising concerns with healthcare providers.

Patient-provider communication directly affects trust, adherence, and health outcomes. When patients do not feel heard, we miss opportunities for better care.

Through Quality Improvement approaches, we can strengthen respectful care, active listening, and clear communication at every service point, from triage, to consultation, to discharge.

Every interaction matters.
How are you creating space for patients to speak openly in your facility? ❤️



Kamuzu University of Health Sciences Ministry Of Health - Malawi