HSMAI Puerto Rico

New date will be announced soon. Stay tuned!

Accessibility isn’t optional — it’s the future of hospitality. ✨

Join Discover Puerto Rico’s Marketing Senior Manager and HSMAI Puerto Rico’s VP of Marketing and Communications Emma Rosado to explore how inclusive experiences drive guest satisfaction, innovation, and long-term growth.

Discover how to turn accessibility into a growth driver with trends, insights, and strategies for a more inclusive visitor experience.

As traveler expectations evolve, accessibility is no longer optional — it is a key driver of inclusion, guest satisfaction, and long‑term growth. In this workshop, you will discover how to approach the accessibility market within the hospitality and tourism industry. You will gain insights into emerging trends, research findings, and practical strategies to develop a holistic vision that integrates accessibility into the visitor experience.

You will also learn to identify opportunities, optimize existing tools, and apply adaptable best practices across the Island’s tourism ecosystem. In addition, the session will provide space to connect with peers, exchange ideas, and explore collaborative approaches to advancing accessibility.

📅 Thursday, May 5, 2026
⏰ 9:00am - 12:00pm
📍 Caribe Hilton
🎟️ Members $50 / Non-Members $75

👉🏽 Register now: https://www.eventbrite.com/e/accessibility-in-hospitality-tickets-1986806236938?aff=oddtdtcreator

Let’s build a more accessible Puerto Rico, together.

Join us for our last Breakfast of Champions of 2025 with Bob Anderson!!

In today’s digital-first hospitality landscape, technology is essential — but human connection remains irreplaceable. Join HSMAI Puerto Rico and guest speaker Bob Anderson for an interactive 2-hour session designed to help hospitality sales professionals master the balance between innovation and authenticity.

Discover how to:
✨ Redefine the meaning of High-Touch through neuroscience-based selling and emotional connection.
⚙️ Use High-Tech tools more effectively — without falling into the “shiny object” trap.
🔮 Build a Hybrid Sales Model that blends data, empathy, and strategy to boost conversions and personal growth.

Expect actionable insights, lively discussion, and a renewed confidence in your ability to connect, sell, and lead in a fast-evolving industry.

📅 Thursday, December 4, 2025
📍 Verdanza Hotel
⏰ 9:00 am-10:00 am Breakfast, 10:00 am - 12:00 pm Workshop
🎟️ HSMAI Members $50
Non-Members $75
Table of 5 Members $200
Table of 5 Non-Members $300

👉🏽 Register Now: https://www.eventbrite.com/e/high-touch-in-a-high-tech-world-tickets-1901741131919?aff=oddtdtcreator