SK Virtual Konnections LLC

Looking for full-time or part-time customer service professionals.

What to Expect

• Serve on the front lines of the guest and Travel Agent partners experience
• Interact with guests and Travel Agent partners via phone; focusing on questions
related to cruises, destinations, ship amenities, and many other precruise related items
• Provide consistent, high quality support to all guests and Travel Agent partners
• Research, navigate, and locate answers to guests and Travel Agent partners
questions and concerns
• Leverage Carnival’s website, internal web-based knowledge service, system
tools, and other resources to independently respond to inquiries
• Document all calls, detailed resolution, and follow-up to actions

Must meet Technical Requirements:

• Dual 19" Monitors (1280 x 1024 (SXGA) screen resolutions) Recommended)
• Hardwired Internet Connection of 10mbps download and 3mbps upload
• Windows 10 (MAC NOT ALLOWED)
• Dual-core 2.8GHz or better CPU
• 8GB of RAM
• 60 GB of total available space on HDD
• USB Headset
• AGPtek Call Center Dialpad
• Quiet work space