Pearl Interactive Network

Pearl Interactive Network

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Pearl is a Contact Center BPO provider of healthcare and beneficiary services, serving both government and commercial clients.

10/17/2025

Pearl recognizes our September Pearl Rock Stars!

Your dedication, drive, and outstanding contributions have truly stood out. Thank you for going the extra mile and making a significant impact. 💎🙌



10/06/2025

Building an AI-Native Future for Healthcare

Account Manager, Chris Thibideau, recently attended the NCMA Woodlawn Chapter event to discuss the future of AI at CMS and HHS.

At Pearl Interactive Network, we believe AI is a powerful tool—it will enhance, not erase, the human element in complex beneficiary services.

"In the high-stakes world of healthcare and government services, AI will handle the volume, and the human touch—powered by highly trained, empathetic agents—will always deliver the compassion and complex resolution required for a true 'Culture of Caring'."

We are committed to marrying advanced technology with our social mission to provide exceptional and compliant services to our Federal and State partners.

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101 Marietta Street , Ste. 3100
Columbus, OH
30303

Opening Hours

Monday 8am - 5pm
Tuesday 8am - 5pm
Wednesday 8am - 5pm
Thursday 8am - 5pm
Friday 8am - 5pm