FairyLance Virtual Assistant

Good customer service can make or break your business!
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If your shine at customer service, did you know you can make MORE SALES and limit negative experiences?
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The Key 🔑 is to limit the number of times you interact with customers. It sounds weird at first I know, but look at it like this if you spend more time on a customer then the less time you spend on the next customer and the cycle will continue
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✨Clearly Outline Your Policy: This will ensure your customer can find information on topics such as Returns & Exchanges easily.
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REMEMBER: To put yourself in the customer's shoes. We all hate having to send an email to a company asking questions and they never get back to us.
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✨Add Chat to Your Website: Customers generally prefer using a chat to email so their questions get answered RIGHT AWAY. Many e-commerce software companies like Shopify and Wix already have this option included on their platforms.
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✨Personalize Your Emails: With the world going more and more digital it’s vital for companies to still add a personal touch when it comes to e-mail marketing to cultivate a relationship with their customers.
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✨Automate Inventory: To prevent order cancellation due to items being out of stock. As an online store, this can be even more of a bother than answering questions. Again, sites like Shopify and Wix now make it simpler than ever for business owners to manage their inventory levels.
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Hit the Follow Button for more Inventory and Customer Service Tips. Save this for later and share it with another online store owner.
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