All That Jazz

So today this lady called yelling, cussing, and demanding I pull up her account.

but she didn’t have a single piece of info to verify herself

I said, “Ma’am, I just need your name, address, or account number.”

She said, “YOU SHOULD ALREADY KNOW WHO I AM!!” 😭

Ma’am… this ain’t the psychic hotline

*click*

my brain is 80% ideas, 10% panic, and 10% snack breaks.

Yelling at me over the phone like I won't hangup is crazy 🥴

Working in customer service will really have you questioning your life choices sometimes 😂

So this lady calls me super mad…I mean yelling before I can even say hello.

Her: WHY is my phone off?! I have IMPORTANT calls to make!

Me: Let me check your account for you…
Come to find out… she hasn’t paid her bill in over a month.

Me: Ma’am, your service was disconnected because of a past-due balance.

Her: WHAT?! That’s ridiculous! I paid something… I think… maybe last month?

Me: Unfortunately, the only way to get your phone back on… is to pay your bill.

Her: So you’re telling me YOU turned my phone off?!

Me: Ma’am, I promise I don’t have a big red button that shuts off phones. 😂

Click…she hangs up.

Moral of the story: Don’t blame customer service for your phone bill… we don’t have superpowers!

Normalize getting straight to the point when talking to me