Phoenix Arcade

Customer from FL just called and complained that his package didn't arrive from UPS in the 3 days I estimated. He placed the order at 4pm on Wednesday. He asked, how long will it take? I said UPS estimates 3 days. Perfect, he said. Well the package didn't arrive on Saturday as he hoped. It's coming today. I guess I could've explained that UPS doesn't count weekend days. I assumed everyone knew that. But he also never said he needed it by Saturday until todays call. That would've changed our discussion.🤷‍♀️

On the other hand, I had someone buy an ICB glass in CA on Friday and he said he needed it for a party on Saturday. He paid an enormous amount for overnight shipping Saturday morning (noon guarantee). Made it at 10:36am. I was tracking this package with my refresh all morning. Sweating bullets. LOL 💪💪💪

As long as I'm not on vacation or sick, all orders ship same or next business day. Most same day. And UPS has been very good with their logistics.