Elevate My CX

Greatest enemy: Push notifications on my iPhone

Clothing style: Any shirt that doesn’t have baby spit up

Religion: Coffee with vanilla french cream

What I'm working on: Innovators Can Laugh: part comedy show, biz story and podcast. Check it out at https://www.innovatorscanlaugh.com

Do you know the two CX Metrics You Must Track to Achieve Customer Success?

Two CX Metrics You Must Track To Achieve Customer Success Here are the two metrics you need to track to achieve great, best-in-class customer experience, plus my recommendation on the best tools to help you monitor and improve them.

The 5 Core Elements of a Good Online Mystery Shopper

The 5 Core Elements Of A Good Online Mystery Shopper Why seek an online mystery shopper? The total market share of online U.S. retail sales recently became higher than general in-store merchandise sales for the first time in history. Sure, there are categories like auto and restaurant sales where sales are much higher in person, but now that we’re i...

3 Invisible Elements Your CX Strategy Needs to Achieve Success (One is Truly Unique)

3 Invisible Elements Your CX Strategy Needs To Achieve Success (One Is Truly Unique) You may believe that Customer Experience is only about the experience the customer has during the time he/she uses the product or service. If so, you are forgetting about critical, elements that affect whether or not the journey even begins or will continue on post sale.

📧 Which email automation campaigns generate the best return? (and which ones have the worst ROI) ⬇
https://elevatemycx.com/top-email-automation-campaigns/