Myturtlestore.com
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Our Recent Transition
In early November 2024, MyTurtleStore.com transitioned to new ownership. Providing the best possible natural diets.
A Note on Live Animal Shipping & Transparency 💚🐢
We want to take a moment to speak openly and honestly about live animal shipping, because transparency matters to us.
Just like people, every turtle is unique. Each one handles stress, temperature changes, and transit differently. While we take every possible precaution to ensure your turtle arrives safe and healthy, there are parts of the shipping process that are simply beyond our control—such as weather conditions and how logistics carriers handle packages once they leave our facility.
Our boxes are clearly labeled as LIVE ANIMALS, our account includes multiple live-animal notes, and we’re fortunate to have a great relationship with our local UPS driver (shoutout to Paul 👋). On our end, we do everything possible to give each turtle the safest journey we can.
That said, the reality—though uncommon—is that not every turtle survives transit. We understand how disappointing and emotional that can be, and we never take that lightly.
To support our customers, we offer both a 24-hour and a 7-day health guarantee. Our guarantee process is straightforward and handled as quickly as possible. Our Customer Care Specialist, Ashlyn, works hard to respond to everyone promptly and help resolve issues with care and compassion.
For additional transparency: of the 309 orders shipped on Monday for Christmas Eve delivery, only 5 were affected. While losses can happen, they are rare.
If you are ever impacted, we kindly ask that you reach out to us directly first and allow us the opportunity to make it right before taking concerns to social media. We are always willing to help and stand behind our guarantees.
At the end of the day, we are a small, family-run business with just five employees, and our mission has always been—and will always be—to safely place healthy turtles into loving homes.
We will resume normal operating hours on Monday.
We hope you and your family had a wonderful Christmas and wish you a Happy New Year from all of us. 🎄✨
Thank you for trusting us with something so important.
— The MTS Team 🐢💚
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Our Story
Welcome to MyTurtleStore.com, we have been in the business of breeding, raising and caring for rare and unique turtles and tortoises for over 40 years. We have worked with more than one-hundred turtle and tortoise species maintaining one of the leading selections for sale you will find anywhere.
MyTurtleStore.com is main supplier to many Schools, Homes, Zoos, Museums, Aquariums and educational facilities. For the hobbyist wanting live turtles and tortoises and all the supplies needed, we offer species to suit both the beginner and the most experienced hobbyist alike.
