Microsoft Tech Community

AI is reshaping employee communications, but the heart of the work hasn't changed. It's still about people, and it's still about trust.

That was the throughline at the Community News Desk, where Allison Michels sat down with John Cirone and Amy Morris of Microsoft's Global Executive and Employee Communications team, who together help lead comms for more than 200,000 employees.

Some gems from the conversation:

✨Start with the problem, not the tool. Strategy comes from your data and the change you're trying to drive, and only then does the question of channel and voice follow.

✨Keep the human in the loop. AI can analyze, draft, and summarize, but the person shaping the prompts and inputs is what makes the output worth trusting. Never just copy and paste.

✨Let AI do what people couldn't at scale. Listening used to mean counting likes by hand. Now it can be fast, sophisticated, and actually useful.

🎥 Watch the full interview: https://msft.it/6182vdzBE