iDropped Inc.

The formula in this industry is buy, sell, repair. Most shops follow it. We intentionally went the other way.

Yesterday Connor and I spent the day with David Kresge, the original inventor of SnapLok chimney inspection cameras, now under new ownership by HY-C Company out of St. Louis. Dave drove down from Connecticut just for this. We went deep on electrical systems and design details that only the inventor can give you.

Then he took us for a spin in his Maserati, which we absolutely did not see coming.

This started because Olympia Chimney in Pittston trusted us with cameras nobody else could fix. Connor reverse-engineered them on his own before we ever had formal support. Yesterday we filled in the rest.

Phones, tablets, computers, chimney cameras. If it's broken, bring it to us. We keep our retail affordable and our focus on the work. That's always been the NEPA way and we're proud to keep this work right here where it belongs.

Born here. Built here. iDropped.

iDropped For all your iPhone repair and other electronics repair needs, visit us for fast service and a trusted technician experience.

Fun fact: Our name is 'iDropped' because that's literally what everyone says when they walk in.

'I dropped it.'
'I dropped it getting out of my car.'
'I dropped it in the bathroom.' (We don't ask follow-up questions.)

We're not here to judge how it happened. We're here because we're local, we know what we're doing, and we've probably fixed worse.

NEPA's device ER. Walk-ins welcome. 🏥📱

We Service: 📱 iPhones | 🤖 Samsung Phones | 📲 Motorola Phones | 💻 Laptops | 🖥️ Desktops | ⌚ Smart Watches | 🎮 Game Consoles | 📱 iPads | 💾 Data Recovery

Common Repairs: 📲 Screens | 🔋 Batteries | ✨ Back Glass | 🔘 Buttons | 📸 Cameras | ⚡ Charge Ports | 🔌 HDMI Ports

Dickson City: 📍 545 Scranton Carbondale Highway, Dickson City, PA 18508 | ☎️📱 570-961-0202 (Call or Text)

Edwardsville / Kingston: 📍 35 Gateway Shopping Center, Edwardsville, PA 18704 | ☎️📱 570-338-2636 (Call or Text)

🌐 idropped.com

iDropped For all your iPhone repair and other electronics repair needs, visit us for fast service and a trusted technician experience.

**We're not all the same. And that's the point.**

I've been having way too much fun lately working on new creative content for iDropped. It's taking me back to my advertising and marketing days - before I ever picked up a phone to fix it.

Here's the thing: every business owner brings their own identity to their brand. That's what makes us different from each other, and *way* different from corporate shops.

Some business owners are natural sales people. Some are athletes who treat business like a sport - all strategy and competition. Me? I'm a creative. I see problems differently. I connect dots other people miss. And I build things - whether it's a repair shop, a new service, or a social media post that actually makes you smile.

One of the best parts? I get to pick my creative team. I get to work with incredibly talented people who have skills way beyond mine - and they inspire the hell out of me. There's nothing better than getting excited about someone's idea, riffing off each other, and watching something super cool emerge that neither of us would've come up with alone.

That creative DNA is all over iDropped. It's why we have products and services you won't find anywhere else: iCare, iD AV, Lifetime Tempered Glass. It's why our techs aren't just screwdriver-turners - they're problem solvers who genuinely enjoy the puzzle of a tricky repair.

We've got a vibe here. You feel it when you walk in. It's not corporate polish. It's not a script. It's real people who actually give a damn about what they do.

Not all repair shops are the same. Not all small businesses are the same. We're proof of that.

**Born here. Built here. Genuinely different.**

Happy Snow Day in NEPA!

After thirteen years of grinding in this industry, I thought I’d seen it all. Started with iDropped in 2012 after walking away from corporate IT work that paid better but felt hollow. Quit the safe job, scraped together everything I had, opened a tiny storefront in Nanticoke, then Edwardsville, then to Scranton and Dickson City.

This wasn’t some side hustle. This was everything on the line.
This was my shot.

And I didn’t cut corners. Never did.

Affordable quality parts I tested myself. Adhesive applied precisely so screens stayed sealed. Screws organized so not misplaced. Connections cleaned, tested, double-checked.
Every repair treated like it belonged to my own family.

The thing is — most of what we do, nobody sees.
* They don’t see us removing every speck of dirt and glass before installing a new screen.
* They don’t see the adhesive reapplied so the phone doesn’t fall open.
*They don’t see the battery connections we clean so the charge holds.
*They don’t see the thirty seconds spent making sure every screw goes back exactly where it came from.
*They don’t see the countless warranties and courtesies we perform at no charge for our loyal customers.

That’s the craft.
That’s what separates a repair from a hack job.
These days, I’m not doing every repair myself anymore.
I’m running operations, managing locations, planning growth.

But I’ve trained my team the same way I learned — with pride in the details nobody sees. My techs know: if your name goes on that repair, it better be done right.

Like today.
It’s snowing hard out there.
Roads are a mess.
Some places closed early or didn’t open at all.
But my team?
They showed up.
Drove through it.
Opened the doors.

Because someone’s kid dropped their phone and they need it for school tomorrow. Because someone’s work phone cracked and they can’t miss calls. Because we said we’d be here.

We live here.
We see our customers at the grocery store, the gas station, the school pickup line. When we hand someone their phone back, we know we’ll see them again. And we want them to remember it worked — perfectly — for years.

Some folks don’t actually recognize craft when they see it.

Real repair work is invisible.

Quality parts feel the same as cheap ones — until six months later. A truly solid repair doesn’t announce itself — it just works, quietly, for years.

My colleague said it best:
“How can people appreciate craft when they’ve been sold convenience their whole lives?”

That’s the truth.

You don’t get bitter about what people don’t see.
You just keep doing the work right.
You keep training the next generation to do the same.
You keep showing up — even in the snow.

Look — I’m not into the social media performance thing.
Never have been. I don’t post daily updates or film myself or make videos about “the grind.” It’s just not my style.

But I’m working on sharing more of the real story here. Not the polished version. No filter. The honest one.

Where I’ve sacrificed more than I probably should have. Where my team drives through snow because we said we’d be open.
Where we put everything on the line and keep going.

Because here’s the truth:
Anyone can slap a screen on and call it fixed. Not everyone takes pride in the work nobody sees.

We take pride.
Every single device.
Every tiny screw.
Every connection that matters.
Every tech I’ve trained to do the same.
Every snowy Wednesday we show up anyway.
That’s not just business.
That’s craft.
That’s grit.
That’s community.
That’s NEPA.
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This makes all of us small shops in NEPA feel like we’re doing something right. To the ones who trust us with their devices, who appreciate the details nobody sees, who support local craft over corporate convenience — THANK YOU.

AND MOST OF ALL THANK YOU FOR TEAM IDROPPED SHOWING UP TODAY AND EVERY DAY! 🙂

You’re why we’re still here after thirteen years.
And we’re not going anywhere.