Customer Service Professionals Network - CSPN

We’re excited to announce the launch of our brand extension to CSPN – The Experience Advisors.

As a firm dedicated to designing and delivering elevated experiences across the EX and CX spectrum, The Experience Advisors brand will encompass our training and advisory services and complement CSPN’s commitment to its community and member-based initiatives.

With the introduction of The Experience Advisors, the way we present ourselves and our offerings to the market will undergo a refresh with a renewed focus, but as this brand will continue to be owned and operated by CSPN, our core services and personnel will not be changing.

Thank you for being a valued member of the CSPN community. The Experience Advisors look forward to continuing to support you in your experience design journey.

Our Women in Leadership Awards Nominations are open!

This year, we are bringing you 10 exciting award categories.

Click on the link to view and start nominating: https://mycspn.com/women-in-leadership/

Note: Short-listed nominees will qualify for a discounted rate to register for the Summit.

Award nominations close on October 13, 2023.

Reasons why you should nominate.

> PROMOTE: Boost careers by identifying high potential within your team and organization.
> APPRECIATE: Your colleagues, peers, clients, and staff will appreciate being recognized.
> REACH: Raise awareness of her/his work to external audiences including stakeholders, clients, and the media.
> MOTIVATE: Motivation to continue their excellent performance and work.

REMINDER: Early Bird Pricing ends August 1, 2023.

CSPN has been awarded Best Customer Experience Training Course Provider 2023 – Canada.

We are so proud of this award as we put in huge efforts to make our courses impactful, relatable and full of valuable takeaways.

Thank you to Corporate Vision for recognizing our work.

CSPN is happy to announce 3 amazing events scheduled later this year. In September, we have our Citizen Service Summit and in October, we have our Customer Experience Conference. Both of these events are free to attend, so be sure to register. Lastly, in November we have our Women in Leadership Awards Summit. Registration and nomination details to come.

We are looking forward to seeing you online and in person. So save these dates.

> Citizen Service Summit: September 21 - 22, 2022
> Customer Experience Conference: October 25 - 27, 2022
> Women in Leadership Awards Summit: November 7 - 18, 2022

This popular ServiceNow workshop is back!

On May 30th, 2022 at 1pm EST, participate in an interactive and facilitated discussion to evaluate how your organization performs within CSPN’s Customer Experience Maturity Matrix. In partnership with ServiceNow, CSPN will discuss organizational maturity within four CX Quadrants.

Registration is now open. Register your free ticket.

If you are CCSS and/or CCSP certified, this is a great way to earn your Continuing Professional Development (CPD) hours.

Hear from Abbas Rangwala, Director, Solution Consulting – on leading CX practices companies are leveraging to adapt to a during and post-COVID service environment.

Keynote Speaker:
Abbas Rangwala, Director, Solution Consulting, ServiceNow

Abbas Rangwala is an experienced technology leader with deep experience in products and services including Contact Centers, Customer Service Management (CSM), Customer Relationship Management (CRM), Cloud, Hosted, Managed, Voice and Data connectivity services. He is adept at the entire sales and product development lifecycle having worked with leading corporations in pre-sales, implementation and post-sales service functions. He has experience across a wide breath of industries including IT, Telecom, Retail, Publishing, Education and Social/not-for-profit.

Workshop Details:
> CX Strategy Alignment: Identify how your CX performance supports/detracts from your organizations corporate strategy
> CX Technology Capabilities: Map how technology solutions will enhance customer experiences
> CX Talent: Assess what your team needs to adjust to meet desired CX standards
> CX Workflow Readiness: Evaluate the critical processes that, if changed, will improve experience and decrease costs

Who Should Attend:
The session is designed for supervisor and above level leaders who have a responsibility to drive change and innovation with respect to their customer experience plans.

See you all there!

As the world slowly starts to open back up, the definition of work for many have changed. Hybrid work may become the norm for the majority, so how do we refocus and get back into the flow? Read CSPN's article "Making Hybrid Work, Work" for tips and ideas on how it can work for you. If you have questions, contact us. We'd be happy to hear from you.

Article: https://mycspn.com/making-hybrid-work-work/