Identify Action Process Management

"It takes more than personal integrity to build a trusting, trustworthy organization. It takes skills, smart supporting processes, and unwavering attention on the part of top managers."
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This is a great article, but it doesn’t stress sufficiently the ease with which trust can be destroyed and the incredible damage that this loss of trust creates.

As a military man, David relied on colleagues’ trust to literally keep me alive, and they felt the same about David. What was the key to building this success? It was about showing colleagues that what they said mattered, that their views meant a great deal to me, and that David actually listened.

By involving our people in the process design, we are demonstrating all these
qualities. As long as we do it authentically, then we will build trust. You can't
just play at it, just act the part, and then ignore your people’s ideas- this will backfire and the trust will be gone entirely and will be even more challenging to build again.

For support in engaging people and processes, contact [email protected]

The Enemies of Trust You’re honest, straightforward, and competent. So why don’t your people trust you?

A great reminder to understand how all aspects of your business must work together! People and processes must be aligned to achieve your strategy but your strategy is useless without people and processes.