GPM Support Solutions

The ‘Improving Support Coordination for NDIS Participants’ paper outlines the outcomes from reviewing the current support coordination model in the context of both the consultation process, and broader strategic design of the Scheme.

It clearly outlines the role of a support coordinator and the next steps we will take to improve support coordination for participants.

Greater clarity on the role of support coordinators will drive more consistent, quality outcomes from support coordination services.

Consultation feedback broadly agreed on the 4 key roles of a support coordinator:

Help participants connect to NDIS and other supports.
Build a participant’s capacity and capability to understand their plan, navigate the NDIS and make their own decisions
Broker supports and services in line with participant wishes and their plan budget
Monitor plan budgets and support effectiveness.

Independent NDIS Support Coordinator with capacity for customers in Brisbane South , Logan , Ipswich and areas