Resolute FNQ

Businesses are beginning to recognise that staff subjected to customer abuse can create stress-related illnesses particularly in roles where employees are exposed to regular abuse; banks, internet providers, health workers, and retail are some of the endless examples. Intervention strategies are vital for the wellbeing and health of your team.

I briefly worked for a recruiting company quite some time ago. At that time, I saw a resume from one of the recruiter's desks put into the 'no action" pile. I picked up the resume and saw that the applicant was highly qualified in his area of work. Had all the required credentials, had great experience and well educated. I couldn't figure out why this resume was in that pile. I also noticed he had just migrated to Australia and had an unusual name. Was this a case of unconscious bias recruiting? Maybe.



Embracing diversity provides opportunity for a business and employee to develop innovative ideas, be creative, provide different prospective on ideas and offer a chance for employees to professionally develop. Embrace diversity!! Why wouldn't you!!