COSSA Coaching

Members of the RSPCA and NRE have successfully completed the COSSA course at Campbell Town today learning how to safely manage occupational violence and aggression. https://cossacoaching.com/

COSSA course working alongside officers from the Tasmanian Department of Natural Resources and Environment (NRE) that emphasized risk planning, early threat identification, defensive positioning, and maximising opportunities for de-escalation and the safe management of occupational violence and aggression. https://cossacoaching.com/

I valued the opportunity to participate in a discussion with Sheron and our team from COSSA coaching, Luke and James (https://cossacoaching.com/), at Edge Radio 99.3FM where we examined safety issues and de-escalation strategies in daily life.

•Identify and mitigate potential risks and threats.
•Improve awareness and composure in confrontations.
•Prioritise personal and team safety.
•Communicate effectively and respond physically under duress.
•Know legal obligations and your rights.

COSSA Coaching - Professional Coaching Services | https://cossacoaching.com/ | Contact Luke Bond at 0448285204

COSSA Coaching

Client Occupational Safety and Situational Awareness (COSSA®)

COSSA workshops promote client engagement, to contextualise solutions to occupational violence
and aggression.
Participants will understand;
1. Early identification of risks of occupational violence and aggression
2. Implement risk and threat controls
3. Identify errors which may heighten risk
4. Identify hazards and warning signs during client interaction
5. Understand legal rights relating to self-defence and defence of others
6. Understand defensive and de-escalation communication, its application and limitations
7. Understand basic skills, practices and procedures that can be used to enhance safety
Who should attend?
COSSA is for any forward facing staff who deal with clients. A threat can come from anyone,
anywhere and anytime. COSSA will provide you with options to achieve a safe and peaceful solution
when faced with heightened emotional threats and aggression.
COSSA is about putting strategies and controls in place before engaging with clients, whilst providing
options for managing threats and aggression once an engagement commences. It is a workshop that
focuses on consistent, simple procedures, which are applied to put the odds of success and safety in
your favour.
Your workshop facilitator has more than 25 years in front line enforcement which includes work as an
investigator, INTERPOL criminal intelligence and police officer.
Since 2016 he has provided investigations and occupational safety training to front line officers in
Australia, Tajikistan, and Kyrgyzstan and developed COSSA® (Client Occupational Safety and
Situational Awareness) for front workers dealing with clients in dynamic environments.

Luke Bond: Safely dealing with aggression is always best done verbally, but physical capabilities are a must for when when words fail.