Croff Bakehouse

Croff Bakehouse has a brand new home on Southport Street in West Leederville and it is everything. More space, a serious kitchen, an open bakehouse window and a dine-in menu of hot savoury croissants made fresh to order — this is the upgrade Perth’s most beloved croissant bakehouse has always deserved. Warm interiors, good coffee and a front-row seat to some of the most intricate baking in the city. If you haven’t been yet, this is your sign. Link in bio for more details and for our full guide to the best new cafes in Perth.

Honest question...

Should a small business get the opportunity to fix a problem before receiving a one-star review?

As business owners, we know we’re not perfect.

We make mistakes.

Sometimes service is slower than expected.
Sometimes an order isn’t right.
Sometimes we simply have an off day.

When we know about it, we’ll always try our best to make it right.

But when a one-star review is left with no explanation, we lose the opportunity to learn what actually happened.

The review stays there.
Future customers see it.
But we never get the chance to improve the experience for that customer.

At the same time, I completely understand that customers have every right to leave an honest review if they genuinely had a bad experience.

So I’m genuinely curious...

👇 If you’ve had a bad experience at a small business, would you contact the owner first or go straight to Google?

👇 Business owners do you think google reviews have too much influence over small business?

And if you’ve ever visited us and enjoyed your experience, thank you. Every kind review, recommendation and word of mouth genuinely helps small businesses like ours more than you probably realise. 🤍