Hyperviolet

Service Update: Temporary CRM System Outage

We are currently experiencing a temporary disruption affecting our CRM platform and connected systems. This may cause some automated invoicing, email notifications, appointment bookings, or account updates to be delayed — or, in some cases, missed.
The potential impact dates back to September 2025.

The issue originated with a third-party service provider and has impacted reliability of access to certain Hyperviolet operational data and relevant integrations, including Gmail. No customer data is known to have been compromised or exposed. All client design files, brand IP, websites, and assets remain secure and are stored separately from the affected system. This issue primarily affects our internal administration, marketing, and accounts processes.

We have implemented immediate safeguards and are pursuing resolution through the appropriate channels, in line with our privacy, consumer, and data-handling obligations. We will review our policies in line with this event.

During this time:

We are not onboarding new customers.

All existing customers will have extended grace periods for any payments due from 1 September 2025.

Alternative payment and invoicing options are available via Stripe or direct deposit.

Additionally, we have implemented an immediate pause on billing as of 16 October 2025 for monthly hosting clients affected by automatic payments. Your website remains live and unaffected. Once our services are restored, payments will resume without any backdating, and payment plans will be adjusted to avoid large lump-sum charges.

Please note that this may result in future billing dates overlapping with hosting renewal dates, with renewals processed first and a small dual payment period occurring thereafter. We are happy to provide individual solutions to customers affected as early as 1 September where this has significantly impacted their billing or business operations.

Our community group is also currently offline, and no email marketing will be conducted during this period. Promotions will be announced on social media only.

Due to the systems outage, we have temporarily amended our communication policy to permit messages via social media (including Messenger) for project and sales discussions. ClickUp guest access (our project tool) remains available for clients with major projects started in 2025, allowing them to follow progress. However, accounts, budgets, or proposals will not be visible — only work ex*****on information and chat facilities.

Refunds, where due, will be processed by 31 October 2025 to keep within tax return deadlines.

Shelby 🖤

Nothing solidifies identity like a flag — and Australia, being the overachiever it is, has seven.

But one of them, the Aboriginal flag, has had a complicated journey from cultural symbol to copyright controversy.

Originally designed in 1971 by Luritja artist Harold Thomas, the flag became a powerful emblem of Aboriginal pride.

But in 1997, Thomas secured its copyright, and in 2018, he licensed exclusive rights to WAM Clothing - a non-Indigenous company.

That meant cease-and-desist notices were sent to Aboriginal organisations for using their own flag.

Yep, that happened.

Fast forward to January 2022: after public outcry and the campaign, the Australian Government stepped in, acquiring the copyright in a $20 million deal.

The flag is now freely usable by all Australians, with Thomas retaining moral rights to ensure respectful use.

So, was it a symbol hijacked for profit or a reclaimed icon of unity? In 2025, it’s both a cautionary tale and a hard-won victory - a reminder that cultural symbols deserve protection, not commodification.

🔗

Hyperviolet | News & Articles | Hyperviolet | We Design. Different. The national flag of any nation has always belonged to the public domain, but that is currently being challenged by Australia’s Aboriginal flag, the rights to which are exclusively owned by one, non-Indigenous company.