Jacobus Business Services

Outlook not showing your email messages this morning? We've had a number of clients report this problem and it is caused by a faulty Office update deployed by Microsoft overnight.

Microsoft are working on a fix that should be released in the next few hours. In the meantime, if you're an Office 365 user, you can use the Outlook Mobile app on your phone or Outlook Web App in your browser to access your email (go to https://outlook.office365.com/).

Further information from Microsoft is below:

Title: Issue affecting viewing email content in Outlook
User Impact: Users may be unable to view email message content within Outlook.

More info: Impact is specific to the Outlook client and users with access to other protocols, such as Outlook on the web or the Outlook mobile app, can view message content in those platforms as a potential workaround while our fix is applied.

Current status: We’ve identified the underlying cause of impact and are applying a fix. This fix will reach all affected users incrementally over the course of the next four-to-five hours. Once users receive the fix, they will need to restart their email client to apply the fix. In some circumstances, users may need to restart their client a second time for the changes to take effect. We expect to complete this process and restore service for all affected users by May 12, 2021, at 3:00 AM UTC.
We encourage affected users who are able to do so to leverage the workarounds described above in the "more info" section of this post while we complete the process of fixing this problem.
Scope of impact: This issue could affect any user attempting to view an email message in the Outlook client.

Root cause: A recent change to systems that facilitate text display management for content within the Outlook client caused impact.

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