SYNERGY SOLUTIONS

A blessed evening of Iftar, prayers, and togetherness.
May Allah accept and forgive us all. 🌙

Synergy Solutions is hiring Customer Relationship Officers (Night Shift)
Location: 28, Main Road 1, Senpara Parbata, Section 10, Mirpur, Dhaka, Bangladesh

Position: Customer Relationship Officer
Job Nature: Full-Time
Office Hours: 8:00 PM - 5:00 AM
Weekend: 2 days (Saturday & Sunday)

▶ Compensation & Benefits:
• Salary - 20,000 - 25,000 BDT
• Performance Bonus
• Transportation Allowance or Pickup & drop-off
• Attendance Bonus
• Best Performer/Attendance Bonus (Subject to Eligibility Conditions)
• Quarterly Salary Increment (Subject to Eligibility Conditions)
• 2 Festival Bonuses (Subject to Eligibility Conditions)

▶ Company Overview:
Synergy Solutions is a leading international call center company that provides quality services to clients in the US and Canada. We are looking for dynamic and motivated individuals who can join our team and contribute to our success.

▶ Job Responsibilities:
• Make outbound calls to USA / Canada customers and handle different topics according to the communication script.
• Identify customers' needs, clarify information, research issues and provide solutions and/or alternatives.
• Sell services / products over the phone as per the instructions provided.
• Record all conversations in our call center database in a clear and accurate manner.
• Meet personal / team quality and quantity targets.

▶ Qualifications & Requirements:
• O Level, A Level, HSC, Bachelor of Business Administration (BBA)
• Undergraduate students with good English communication skills are encouraged to apply.
• Willing to work at night shifts to match business hours in USA & Canada
• Professional, courteous and proficient in phone etiquette.
• Excellent communication skills in English, both written and verbal, with the ability to convey complex information clearly and concisely.
• Strong interpersonal skills and the ability to work collaboratively in a team-oriented environment.
• Ability to work independently as well as cooperatively in a team setting.
• Exceptional attention to detail and organizational skills to manage multiple tasks simultaneously.
• Previous experience in call centers, telemarketing or a similar role will be preferred.

▶ Experience:
• 1 year of experience in a relevant field will be preferred. However, freshers with dedication to work are also welcome to apply.

▶ Competencies We Expect:
• Good Communication Skills
• Familiarity With The Position
• Team Player
• Leadership Skills
• Initiative
• Planning & Organizing
• Problem-Solving Capacity
• Willingness To Learn
What We Can Offer You:

▶ Food & Others :
• Subsidized Lunch
• Unlimited Tea & Coffee

▶ Entertainment:
• Annual Retreats
• Celebration of Events & Occasions
• Relax & Game Zone

▶ Games We Play:
• Indoor Games: Billiard, PlayStation, Chess etc.
• Outdoor Games: Football, Cricket, Badminton, etc.

▶ Learning Opportunities:
• Quarterly Reviews & Feedbacks
• Training & Development By Organization Assigned Consultants
• An Environment That Fosters Accelerated Growth & Learning

▶ Employee Centric Policies:
• Leave Policy
• Performance Management System
• Work-Life Benefits

▶ Application Process:
Interested candidates must send their resume with a photo and a job application to [email protected]. Selected candidates will get a text at their provided cellphone once they're shortlisted for an interview.