StorePress

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Here at StorePress, we focus on building Most Popular WordPress Plugins, like WooCommerce Variation Swatches, WooCommerce Variation Gallery, Add to Cart Redirect for WooCommerce and more are launching soon.

As our WordPress plugins are doing really well and we’ve got others in the works, we are growing our team and are looking for some Support Engineers that will offer technical support to clients who use our plugins.

WHAT WE OFFER:

- Competitive salary, based on your experience, skill set;
- We only work 5 days/week (From Sunday To Thursday);
- A great and inspiring group of people to work with;
- Lots of vacation time. Two weeks for Eid-ul-Fitr and Eid-ul-Adha
- Annual Tour.
- Performance bonus.
- Increment: Yearly.
- Festival Bonus: 2 (Yearly)
- Lunch Facilities: Full Subsidised.
- Unlimited Tea, Coffee & Snacks.
- Work with a vibrant team and amazing products.
- Training and learning materials to improve skills.
- Learning opportunity.
- Friendly and WorldClass work environment

Requirements:

- Prior Working experience with WordPress (you installed WordPress, created a site or maybe themes/plugins);

- Understand how PHP works and experimented with it before;

- Should willingness to learn PHP and expand your technical skills;

- Familiar with HTML5 and CSS3.

- Previous experience of working as a support engineer for WordPress products would be given first priority.

- Communicate easily, likes being in contact with other people, and is open to learning and developing herself or himself;

- Great written English skills;

- Think problem-solving is exciting;

- Self-driven work ethic.

Job Responsibility:

- Manage the support tickets, either answering customer questions directly or bringing in an appropriate member of the core development team when you cannot.

- Moderating the support inbox, ensuring customers and potential customers receive responses within 24 hours of submission.

- Testing bug reports locally and logging in our projects system, with appropriate detail and testing instructions, when a bug is confirmed as legitimate.

- Pre-release QA testing — literally, just banging on the plugins to see what you can break and logging that accordingly.

- Reviewing all the social media channels for relevant discussions and engaging in the conversation.

- Reply to pre-sale questions and direct technical questions to our ticket system from chat.

- Helping run regular user testing sessions, gathering feedback from the forums, and being the voice of the community

- Creating hacks and code snippets to solve one-off problems.

- Creating tutorials, documentation, screencasts, and other forms of materials to help guide people to success.

Working Hour

8 AM - 5 PM (From Saturday To Thursday)

Location
Mirpur DOHS

Salary range

20,000 to 35,000 BDT

Deadline
30 July 2022

HOW TO APPLY
Drop your CV from here: https://storepress.com/jobs/technical-support-engineer/

We look forward to getting in touch!

Here at StorePress, we focus on building Most Popular WordPress Plugins, like WooCommerce Variation Swatches, WooCommerce Variation Gallery, Add to Cart Redirect for WooCommerce, and more are launching soon.

As our WordPress plugins are doing really well and we’ve got others in the works, we are growing our team and are looking for some content writers to keep our plugin users engaged in our site writing tutorials, reviews, documentation, tips, and tricks.

WHAT WE OFFER:

- Competitive salary, based on your experience, skillset;
- We only work 5 days/week (From Sunday To Thursday);
- A great and inspiring group of people to work with;
- Lots of vacation time. Two weeks for Eid-ul-Fitr and Eid-ul-Adha
- Annual Tour.
- Performance bonus.
- Increment: Yearly.
- Festival Bonus: 2 (Yearly)
- Lunch Facilities: Full Subsidize.
- Unlimited Tea, Coffee & Snacks.
- Work with a vibrant team and amazing products.
- Training and learning materials to improve skills.
- Learning opportunity.
- Friendly and WorldClass work environment

PRIME JOB REQUIREMENT:

- You have the ability to research and understand technical concepts and then explain them in simple terms to people who aren’t tech-savvy.

- You’re a self-starter who loves taking the initiative to solve problems and learn new skills, and are comfortable working with minimal direction.

- You have experience writing about WordPress-related topics, such as reviews and tutorials. (would be given first priority)

- You’re comfortable with writing and formatting posts and pages, changing post status and scheduling posts, installing and configuring plugins, basic WordPress troubleshooting, etc.

- Writing and Editing: You can write a well-structured article with impeccable grammar and spelling in a conversational blog-style tone. You can edit your own work to eliminate careless errors instead of relying on an editor to fix them for you.

- You have experience researching online and know how to evaluate the reliability and suitability of your sources.

- You can efficiently take screenshots; resize and crop images; add text, borders, or other elements; compress images; and upload and format them in WordPress so that they are clear, useful, and look good.

- You understand what SEO is and why it’s important. You know how to research keyword volume and search intent and how to effectively use keywords in your content without keyword stuffing.

- You can use the text editor in WordPress to add links and do basic formatting of lists, subheadings, etc. with HTML.

BONUS REQUIREMENT (but not required)

- You understand copywriting basics and have experience writing copy that’s proven to convert (like landing pages, sales letters, case studies, marketing emails, etc.)

- You have proven results writing email copy. You have experience using Sendy.

- You know how to evaluate the effectiveness of your content using Google Analytics.

- You have a portfolio of professional-looking web graphics such as blog post featured images, infographics, data visualization, etc.

JOB RESPONSIBILITY

- Write and edit blog posts that are engaging, actionable, error-free, and follow our style guide.

- See assignments through completion from conception and research to publishing.

- Make requested edits without expressing frustration or irritation with the editorial process.

- Do keyword research to identify target keywords and use your research to plan, structure, and write the content.

- Proactively self-manage and prioritize your workload to keep the content calendar on schedule with minimal oversight.

- Monitor SEO rankings and optimize previous posts to boost traffic and conversions.

- Work with the developers to write new feature announcements.
Write email newsletters and send them using Sendy.

- Proactively provide creative input in discussions and collaborate towards a higher quality finished product or better idea.

- Proactively communicate so effectively that other involved team members never wonder what the status is on your activities.

WORKING HOUR
9 AM - 6 PM (From Saturday To Thursday)

LOCATION
Mirpur DOHS

SALARY

20,000 to 35,000 BDT

HOW TO APPLY

Prepare your CV and send us from here (https://storepress.com/jobs/wordpress-technical-content-writer/) with more details about yourself, your CV, and/or portfolio related to the above.

We look forward to getting in touch!