Level Playing Field

Do you deliver services online, by phone, or in person?

Our new standard on Accessible Service Delivery can help you deliver services that more people can access, use, and benefit from.

It provides requirements to support:
• accessible communication,
• plain language,
• alternate ways to access services,
• accessible digital service delivery,
• accessible spaces where services are offered,
• training for staff and volunteers,
• accessible feedback processes.

Accessible service delivery helps people get the information, support, and services they need in ways that work for them.

Use the standard today: https://ow.ly/EgUl50Zlell



Alt-text: Graphic asking, “Are your service delivery accessible to everyone?” Text reads, “Use our free Accessible Service Delivery standard today.” Icons represent different service types, such as in-person, phone, online, and document-based services. The Canada wordmark appears in the bottom right corner.

Disability Pride Month is here!

This July, we recognize an important message: Disability is part of human diversity.

Inclusion means people with disabilities are part of conversations and decisions from the start.

It is in the stories we tell.
The spaces we design.
The services we build.
The standards we create.
The barriers we work to remove.

Disability Pride Month is a celebration of identity, community, and leadership. It is also a reminder that every action we take today helps build a more accessible future for everyone.



Alt-text: Text that reads “Disability Pride Month” over a background featuring the Disability Pride flag with diagonal stripes in green, blue, white, yellow, and red on a black field. The Canada wordmark appears in the bottom right corner.

Disability Pride Flag Redesign Explained
🖤❤️💛🤍🩵💚

Image description: This image explains the redesign of the Disability Pride Flag, showing the original zigzag design and its more accessible, diagonally striped replacement, along with the reasons for the change.

The image is a digital graphic with a vibrant, solid light blue background. Overlaid on this background is a large, off-white rectangular panel with rounded corners, centered horizontally and occupying most of the vertical space. This panel serves as the main information display.

At the very top of the white panel, the title "Disability Pride Flag Redesign Explained" is displayed in large, bold, dark grey sans-serif font. Below the title, two rectangular flag images are presented side-by-side. The image on the left shows the "Original" flag, which has a black background with five thin, brightly colored zigzag stripes running horizontally across it. From top to bottom, these zigzag stripes are white, blue, yellow, red, and green. The zigzags are sharp and create a high-contrast pattern.

To the right of the original flag, the "Redesigned" flag is shown. This flag also has a dark grey background and features five thin, solid, diagonal stripes running from the top left towards the bottom right. The stripes are slightly muted in color compared to the original, and from top to bottom, they are light pink, light yellow, light blue, light green, and white. The diagonal lines are straight and offer a lower contrast against the dark grey background.

Below the two flag images, the text "Original" and "Redesigned" are displayed in bold, dark grey font directly underneath their respective flags. Further down, several sentences of explanatory text are presented in the same bold, dark grey sans-serif font. The first sentence states, "The original flag, on the left, was created by Ann Magill in 2019." The second sentence explains, "The zigzags were meant to signify the many barriers disabled people must maneuver." The third sentence details the issue with the original design: "It was soon discovered that the pattern and high contrast caused issues for people with vision disabilities." Finally, the fourth sentence concludes, "The flag was redesigned, as shown on the right, to be more accessible to all."

In the bottom left corner of the overall light blue graphic, outside of the white panel, the attribution "" is written in a smaller, white, bold sans-serif font.

Happy Canada Day!!! ❤️ 🇨🇦

is a proud Canadian company. We hope everyone takes time today to enjoy quality time with friends and loved ones and take a moment together to celebrate the beauty and diversity of our incredible country.