Jeff Mowatt - Trusted Advisor Seminars

Three words that calm customers—and quietly grow your business.

Next time a customer or co-worker makes a request, listen to your reflex reply.

Most people say: “I’ll handle it” or “I’ll deal with it.” Same intent and impact.

Try this instead: “I’ll take care of it.”
Those three words signal more than compliance—they convey reassurance, ownership, and genuine care.

"I'll deal with it", sounds like a chore.
"I'll handle it feels", transactional.
"I'LL TAKE CARE care of it", positions you as a guide who will see the request through to completion.

You can even build on it naturally:
“Would it be helpful if we also took care of this for you?”

Small language shifts create big emotional wins. And when customers feel CARED for, trust deepens—and business grows.

Is Your Customer Distracted?
Here’s How to Get Their Full Attention…

Ever try having a meaningful buying conversation… only to compete with constant buzzing, pinging, and vibrating?

Today’s customers are so wired that it’s starting to feel like the Disney movie UP — mid-conversation they metaphorically shout, “Squirrel!”

Here’s the fix — and it’s simpler (and more powerful) than you think.

When you start the conversation, take out your own phone and say:
“Let me turn this thing off so we won’t be interrupted. By the way, how’s your time — are we OK?”

This tiny gesture does three big things:
SHOWS you value their time
HELPS them feel safe putting their phone away
SETS the stage for clearer, more confident buying decisions

In a distracted world, attention is the new currency.

Give it first — and customers will give it back.

On a Personal Note — I’d appreciate your advice.

I’m reaching out with a request I’ve never made before. Our daughter, Nicole, just graduated with a degree in Geology, and she’s been having a tough time landing that all-important first full-time job.

It reminded me of my own start. After earning my business degree in 1983—in the middle of a major recession—the only job I could get was selling accounting systems on 100% commission, literally door-to-door. It was awful… but it got me started.

Now, Nicole’s in a similar spot. Despite submitting dozens of customized resumes and cover letters to mining, consulting, and exploration companies, she’s getting almost no response. Not even interviews.

Here’s why I’m baffled—and proud. If you were hiring for a geology-related role, what would you think of someone like this?

Smart: French immersion educated, high school honours, Dean’s List in university.
Reliable: When she commits to something, she follows through—no reminders needed.
Hard working: A varsity rower and a summer tree planter—long hours, rough weather, blisters, and bugs, and she never quit. She’s not afraid of effort or getting her hands dirty.

So here’s my ask:
If you work in—or know someone connected to—the geology, mining, or exploration sectors who might be open to interviewing a determined young geologist, would you mind passing this along or connecting us? We'd both be deeply grateful for any advice or introductions you can share.