IT Horizons

Congratulations to Sacred Workplaces, the winner of our anniversary contest! They've won $5,000 in services from Saltmedia and IT Horizons.

Our teams reviewed all the entries and voted for Sacred Workplaces because of their compelling vision and needs.

Sacred Workplaces’ vision goes beyond surface-level inclusion, embedding Indigenous wisdom into practical tools that transform workplace culture. Their commitment to relationality, reciprocity, and sustainability reflects the kind of meaningful, systemic change our team strives to support.

We're so excited to support Carrie Lamb and the Sacred Workplaces team!

We're so grateful to each organization and business that took the time to apply and share their stories. Thank you!

We're hiring a post-secondary student for our Grande Prairie office!

Help Desk Analyst (Tier 1 Support )

Position Summary

The Entry Level Help Desk Analyst (Tier 1) provides front-line technical support to users, assists in troubleshooting hardware and software issues, and contributes to small-scale IT or system improvement projects. This entry-level role is ideal for someone looking to begin their career in IT service delivery and gain hands-on experience in support and project coordination. Must be able to work 20 hours a week at our Grande Prairie location.

Key Responsibilities

▪ Serve as the first point of contact for users seeking technical assistance via phone, email, or ticketing system.
▪ Diagnose and resolve Tier 1 hardware, software, and network issues.
▪ Escalate unresolved incidents to Tier 2 or specialized support teams as required.
▪ Track, document, and update service requests using the help desk ticketing system.
▪ Assist with user account setup, password resets, and access permissions.
▪ Support basic system updates, testing, and small project implementations.
▪ Collaborate with IT teams to ensure consistent and efficient service delivery.
▪ Contribute to the knowledge base documentation and user guides.

Qualifications

You must be a student working toward a diploma or certificate in Information Technology, Computer Science, or a related field (or equivalent work experience). You can be a part-time or full-time student or in a co-op, as long as you’re registered in good standing with a post-secondary institution.

▪ Basic knowledge of Windows, MS Office, and networking fundamentals.
▪ Strong communication, organizational, and problem-solving skills.
▪ Customer-focused mindset with attention to detail and follow-through.
▪ Ability to translate 'tech talk' into plain language
▪ Ability to manage multiple tasks in a fast-paced support environment.

Preferred Assets

▪ Experience with help desk or ticketing systems (e.g., ConnectWise, ServiceNow, Zendesk, Jira).
▪ Exposure to ITIL principles or IT service management practices.
▪ Familiarity with basic system administration and technical troubleshooting.
▪ Interested in learning project coordination and system implementation support.

What We Offer

▪ Starting wage is $20-25/hr.
▪ Mentorship and training in digital marketing tools and analytics.
▪ Opportunities to work on live campaigns and build a portfolio.
▪ Supportive, collaborative team culture with room for growth and potential for full-time

More information at https://www.ithorizons.ca/now-hiring/93-help-desk-analyst-tier-1-support

Please apply by November 24, 2025.

We’ll continue to welcome applications after this date for a future cohort.