CloudChoice Inc.

IT self-service must work better in the new normal

Or, to be more precise, IT self-service must work better for employees. Because this is the only way that it’ll work better for IT departments in terms of realizing the available supply-side benefits. The industry already knows two key common barriers to self-service adoption:

1. Failing to design self-service capabilities around employee wants and needs, including their ways of working
2. Insufficient marketing of the self-service capability – from what’s possible to how everyone benefits from its use.

Read more...

https://www.joetheitguy.com/what-the-new-normal-means-for-your-it-self-service-portal/

Consult with CloudChoice Inc. to help you design self-service capability to improve employee happiness and productivity.

What the New Normal Means for Your IT Self-Service Portal | Joe The IT Guy Here Joe the IT Guy offers up fives ways to improve IT self-service to better support the 'new normal'. Take a look here.