Technical Appliance Service Solutions

Clients often demand, "Why won't you answer the phone when I call you?"

"I Need Help Now! ... Yesterday! ... Leaving a Message is Not Acceptable!"

People are so desperate to have a machine to just work right now and immediately. Unplanned maintenance shutdowns are not acceptable for many people whom reach out to me in this way.

The business phone is constantly buzzing away in my toolbag. All day long. Often from before dawn, to after dusk... Why? Because appliances don't often break during business hours. They fail when they are working for you, when you are at home, outside of business hours.

Perhaps this is a great way to introduce you to my mobile office space. This little pocket right here. On the toolbag. No receptionist to be found... My closest digital assistant available to me is connected to the texting inbox, right next to the voicemail inbox, and few apps over there is the email inbox...

I have learned over the years, that people only want to have a conversation in a meaningful way with the technician... Not somebody talking as a representative for the technician, not some version of AI technology that fails to artificially replicate the technical answers a client is looking for...

The technician... is well, ... busy... usually fixing something, or driving to the next service appointment. When we are in someone's home, We are working on that persons service request. So the office apps of my business phone are in "leave a message mode"...

People pay me to fix their appliance while in their home, It's rude to my clients to answer other clients' service requests and use someone else's laundry room or kitchen as my office space.

We are unable to answer the phone most of the time! See a phone call to a client takes about 5-15 minutes, that means I can only talk to 4 - 10 people an hour if I dedicate that entire hour to being a receptionist.

But then I cannot be fixing something and honoring our clients genuine request to help them get their household back to normal...

However, in between service appointments, when I find a decent place to park, I can send off a bunch of text messages quickly and let my existing and future clients get back to me on their schedule, when Its more convenient to them, and to you.

I will get back to you as soon as humanly possible! Why? I genuinely lack the ability to be a piece of technology, an app, or a robot. I'm quite simply just a human... For Real!

Appliance replacement vs service and repair. The best option for you is well, ... up to you!

Often a new sales receipt is the easiest way to maintain your appliances! Just rip out the old one, put the new one in place, and plug it in and go!

No endless hours of homeowner internet research for disassembly and assessment needed, no parts to order, no technician needed to hire when its just too complicated to figure it out on your own.

Maybe it is just best to buy a new appliance. Spend the big bucks, or finance it, buy the extended warranty insurance plan, and be comfortable with a 5 year all breakdowns fixed for free plan.

There are so many options to buy from. Dedicated appliance stores, hardware stores, and exclusive membership stores. So many different salespeople and delivery options. It's shiny, its new, it has those new features, and its a whole new great experience!

Months and then years go by, maybe its been fixed once or twice and the machine has just been such a great help to the household overall.

Now the quick fixes that the warranty insurance plan fixed for free is over. Those big bucks to solve all your problems before has lost its appeal, it's old, dirty, overworked way to many times, and now its broken from excessively heavy use and now it needs real maintenance.

We have alot of clients whom value the older items and spend a considerable amount of money on them, and are quite happy with the repairs.

Those clients believe that a 5 to 15 year old machine, although the repairs are costly, the machine will work for another 5-10 years.

Maintenance tips are offered, recommendations of not overworking the unit are given and the machine works again, often just as well as before. Trust with the machine has been restored.

Potential clients often call in just to ask us if it is worth fixing. Every home has different priorities and needs. It all depends on what the clients value. Either answer is the correct one from their point of view.

Experience is the best teacher. You get the test first, and the lesson afterwards...

I'm not sure how best to describe my hope for people to be careful when tackling their own "free" appliance repairs... Perhaps I'll share some thoughts...

The underlying message we often receive from our clients is a genuine request to help them get their household back to normal...

Lately and now its a daily issue where we have people who are now calling me as if we are their free, unpaid direct tech support for an issue. Often it's people that have gotten their "AI Chat Degree" in their specific appliance issue after their “google” or “youtube” certified enthusiasm failed them.

All of that free information, using up your valuable free time... So desperate for the machine to just work. People value the appliance that does free mechanical work for them every single day, its an essential service.

Some diy solutions will create more problems... something broke when you tried to take it apart, that cheap dollar store part that was $20 on the internet caused a flood or a fire, and now your house is damaged, and you have to call up your insurance company for a costly claim...

We have had an increase in service requests from insurance companies call us to do an assessment when an appliance damaged a person's home, when the homeowner "fixed" the appliance themselves. I never know what I'm going to find, but I do see alot of failed universal parts especially when it comes to leaking issues. A twenty dollar part is not worth a twenty thousand dollar home insurance claim...

But if you are looking to hire a seasoned tech ...

Tradespersons have their place in providing incredibly quick and quality essential services. Hiring a seasoned technician whom already has those experiences, might be a good option... But that costs Money...

Serving many communities with a knowledgeable, dependable, reliable, and communication-oriented business mindset is difficult to do these days. With so many different aspects of the industry working together with different interests is incredibly complex. All the people, services, and just general business expenses you need to pay for just to open the door to clients is astronomically expensive.

People whom like to compare apples and oranges like is some sort of "philosophical truth", are not a fan when I tell them these very real truths.

People tell me they understand. They thank me for my honesty and integrity. They say they will keep my business card for future possibilities... and then they go right back to the internet...

And if it doesn't work out, they just, wait for it, ... "Buy a new one!"

At the end of the day though, accessing other people’s resources or skill sets is expensive. It's not like "human labor" can be just credited "back in time" and put back on the shelf, to be used "next time." Labor like time is linear, it's not something that can be reversed...

These new internet technologies have given people hope that it can be fixed for free...

Youtube, Google, and Artificial Intelligence can help some folks and handyman servicers fix their appliances when they can't figure it out on their own... sometimes...