Droid Media Solutions

NEWSLETTERS ARE GOING OUT!

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Hi everyone,
We know the last couple of weeks have been … shall we say …. Bumpy?
Between the overloaded servers during your favourite events and today’s Cloudflare issue it’s been frustrating for all of us.

Trust me, we completely understand how you feel. We watch and rely on the same service you do and when things go down we feel it too.

As a bunch of you know Rick has been providing IPTV for over a decade and over the years he’s tested all kinds of providers. The servers we use now have consistently been the most stable, and most reliable over all. While the recent hiccups have been annoying, they’ve also been resolved much faster than in the past. Those of you who have been with him since the beginning probably remembers when full-day outages were fairly common!

That said, we want to be transparent. IPTV isn’t ever going to be perfect. It’s a complex system built and maintained by real people, not massive corporations with billion dollar infrastructure. They all work hard behind the scenes to keep things running as smoothly as possible and we as providers REALLY appreciate your patience and understanding when things don’t go according to plan.

We love being able to offer you all a wide range of content at a fraction of what traditional providers charge and we’re grateful for every one of you who continue to support us through the ups and downs.

That all said
If you are having issues call or text us
778-400-9779 (messages here and comments aren’t monitored and the best way to get help is to call or text)

The office is open Monday-Friday 12:30p-7p PST

***Tech Support is available 7 Days a Week
Monday-Friday 2pm-10pm PST
Saturdays & Sundays 3pm-8pm PST

Happy Feb 3rd everyone!
Roads are very slippery today.

If you want planned to buy a box today or need me to test your existing equipment, the office will NOT be open.

It’s not worth the risk to drive. I’ve seen 2 accidents on my hill and countless cars spinning wheels and hitting the side walk to prevent accidents.

That said - I am working fully remote today and Miguel and I are both available for tech support and billing questions starting at 2pm PST until 10p tonight

Be safe out there!

Also… I do not check the messages or comments here. Please call or text the office at 778-400-9770. If we do not answer, please leave a voicemail and we will contact you as soon as we are finished helping others.

Hi everyone
Shannon here… please take a minute to read this.

My mother passed away unexpectedly this past weekend and I have to fly home leaving the office in a bit of a scramble.

I will be leaving Wednesday November 27th and at the earliest returning to the office on Dec 16th. This means that the office itself probably won’t be open … at least not consistently or during its normal hours.

Our customer service representatives Miguel and Mike will still be available 7 days a week (please check the bottom of your previous invoice for their hours) to handle tech support and passing messages along to the owners.

***It is important to note that Miguel and Mike do not have access to your accounts. They can not confirm payments, and they can not switch your accounts back on if you pay late. They will have to notify Rick and Don to handle that for them.***

I will try to send as many payment reminders with the appropriate due dates to as many customers as I can before I leave, but there is chance that some of you won’t receive one this month. I apologize in advance for any inconvenience this may cause some of you.

If you’re able to pay for your accounts early, that would help us tremendously. I will personally be making sure payments received today (Nov 25th) and tomorrow (Nov 26th) are cleared and accounts properly renewed.

Payments received after tomorrow might have a delayed processing time.

If paying early isn’t possible, we encourage you to learn how to see when your timer is set to expire in case I was not able to send your reminder invoice before I left.

I’ve provided instructions below for StbEmu users. Once you note the expiration date, you can then plan to send your payment a few days before that expiration date.

TiviMate users will have instructions in the comments.

In the meantime
We appreciate your patience with the team, and hug your people a little longer tonight.

Check expiration for Stb:

~Go to the screen where it says “TV” “Video Club” “and “TV Series”
~Push on the right side of the directional wheel on your remote
~Stop at “Account”
~Click “ok” to go into the account area
It will then tell you the date your account is set to shut off.

Again we all appreciate your patience as we are a small operation and most of us wear other hats outside of Droid making taking on extra responsibility a bit muchier than we’re used to.

And as always
Please don’t contact us here on FB if you need help or have questions, please call or text 778-400-9770

Leave a voicemail if no one answers and someone will call you back.

(This is a picture of a sunset from my office window I took several months ago to feed the FB algorithm)

Howdy folks
It wouldn’t be fall without a few server hiccups.

Server maintenance and changeovers are currently happening. They’re doing their best to prevent a full on outage like last year. Some of you might experience some short interruptions - if your service doesn’t return please call the office so we can look into trouble shooting for you

As always we do not check messages here nor comments on posts. If you have questions or concerns please call us at 778-400-9770.
If no one answers, please leave a message and we will contact you as soon as we’ve finished with other customers.

Thanks for your patience.

~Shannon