IntheChat

New blog post: How should hospitality prepare for the coming downturn (whenever it happens)?

"Given that growth cannot be sustained for perpetuity, it is only rational to take stock and make a strategy for how to survive the coming downturn - regardless if it happens in 2019, 2020, or 2021. As Tea Ross, managing director for Strategic Hotel Consulting, has observed, “it’s better to be preparing rather than to be repairing.”

Read more: http://ow.ly/QAhq50ulxcp

How should hospitality prepare for the coming downturn (whenever it happens)? - InTheChat In a period of turbulent and uncertain economic outlook, there is growing concern about whether the hospitality industry should be preparing for a coming recession. The problem is that the economic indicators analysts commonly look to make predictions...

Infographic: and Hospitality 2019 Trends

"Few industries have been disrupted as quickly and as completely by digital technology as the travel industry. Ten years ago, the first travel apps were just being launched and the iPad was still a year away from its first release. But given that so far, 2019 has seen slowing economic growth and an uncertain economic outlook, how is the travel industry faring in this turbulent economic climate?"

http://ow.ly/1wAJ50tkgIh

New blog post: How to reduce turnover by improving agent experience

"For contact centers, agent attrition is the biggest ongoing drain on budgets. Contact centers have an average turnover of 30%, and resignations cause 60% of turnover."

Read: http://ow.ly/E0ox50q0tZE

Important considerations for tackling woes: "With all these barriers in place, what action should higher learning institutions be taking to remove barriers and make their digital transformation goals a reality?"

http://ow.ly/sqm750ov1su

New blog post: Big are worried about the threat posed by giants:

"The rising threat of to the financial industry is hardly new, but it seems that increasingly, large banks are worrying about tech companies encroaching on customer financial decisions. Royal Bank of Canada’s Dave McKay recently made news when he remarked that he is growing more concerned about FANG companies - Facebook, Amazon, Netflix and Google - getting into banking".

https://inthechat.com/big-banks-are-worried-about-the-threat-posed-by-tech-giants/

RBC’s CEO says tech companies pose threat to financial industry Are Facebook, Amazon, Netflix and Google encroaching on the bank's territory?