ACCU EMEA Total Quality Solutions

Chinese-Speaking Customer Service Specialist - Automotive Industry (Arnstadt, Germany)

Are you passionate about delivering exceptional customer service and fluent in Chinese? We are looking for a dynamic Chinese-Speaking Customer Service Specialist to join our team in Arnstadt, Germany, within the fast-paced automotive industry. This role is ideal for a proactive and detail-oriented individual with a linguistic background and an interest in quality assurance.

Key Responsibilities:
Provide outstanding customer service to our Chinese-speaking clients, addressing inquiries and resolving issues promptly and effectively.
Collaborate with the internal team to ensure customer satisfaction and maintain high service quality standards.
Support quality control processes, ensuring that customer service procedures align with our commitment to excellence.
Assist with operational tasks as needed, contributing to the overall efficiency of the service department.

Daily Tasks:
Engage in standard customer service activities, including communication with clients and receiving requests via different channels.
Forward customer requests to the relevant operational departments and ensure that these requests are fulfilled promptly.
Monitor the fulfillment of customer requests and ensure compliance with quality standards.
Create and manage special reports, providing insights into service performance and identifying areas for improvement.
Address discrepancies, process changes, or customer complaints, ensuring swift and effective resolution.
Leverage any background in operations or quality assurance to enhance the overall customer service experience and support continuous improvement initiatives.

Requirements:
Native-level proficiency in Chinese (Mandarin).
Fluent English; proficiency in other languages is an advantage.
Previous experience in customer service, preferably within the automotive industry.
Familiarity with quality assurance processes or previous experience in customer service would be great but it´s not necessary
Ability to work in a team-oriented environment and handle multiple tasks efficiently.

What We Offer:
A competitive remuneration
The opportunity to work in a dynamic, international environment within the automotive industry.
Ongoing professional development and the chance to grow within our company.

Location: Arnstadt, Germany

If you are a motivated professional looking to leverage your language skills and customer service expertise in a thriving industry, we would love to hear from you.

Apply now to [email protected] and join our team and make a difference in the world of automotive customer service!

We are currently looking for a 𝗖𝗵𝗶𝗻𝗲𝘀𝗲 𝗦𝗮𝗹𝗲𝘀 𝗠𝗮𝗻𝗮𝗴𝗲𝗿 to join our team 𝗶𝗻 𝗕𝘂𝗱𝗮𝗽𝗲𝘀𝘁, 𝗛𝘂𝗻𝗴𝗮𝗿𝘆.

ACCU EMEA provides advanced solutions for supply chain quality management. We ensure the full package of services from customs clearance & storage to after-sales one-stop service! Our core services encompass sorting and rework, inspection, precise 3D measurements, and on-site resident engineering activities across the whole EMEA region. We can tailor third-party warehousing and logistics solutions to fit your specific business needs, mainly in the automotive, consumer electronics, electromechanical, renewable, e-mobility/e-battery, and aerospace industries.

For more information you check our website: www.accu-group.eu

𝗗𝘂𝘁𝗶𝗲𝘀 𝗮𝗻𝗱 𝗿𝗲𝘀𝗽𝗼𝗻𝘀𝗶𝗯𝗶𝗹𝗶𝘁𝗶𝗲𝘀:
- Research and identify new business opportunities, and increase the value of current customers while attracting new ones (with a focus on Hungary)
- Business development
- Support with implementing company sales plans
- Prepare quotations for customers
- Meeting set targets
- Company representation at business meetings
- Cooperation in setting business strategies and practices
- Often business trips
- Physical presence in Budapest, Hungary

𝗥𝗲𝗾𝘂𝗶𝗿𝗲𝗺𝗲𝗻𝘁𝘀:
- Previous sales experience
- Fluent in written and spoken Chinese and English
- Knowledge of Quality, 3PL, and Logistics services in the automotive or Tier 1 industry is a big advantage
- Representation and customer-focus
- Excellent selling, and communication skills
- Dynamic, active personality with negotiation skills
- Proficient in MS Word, Excel, PowerPoint, Google Workspace
- Valid Visa
- Active B driving license is preferred but not mandatory

𝗜𝗻 𝗿𝗲𝘁𝘂𝗿𝗻, 𝘄𝗲 𝗼𝗳𝗳𝗲𝗿:
- Opportunity for professional development
- Attractive sales commission plan
- Company notebook, company phone
- Company car available for business trips
- 5 weeks of holiday per year

APPLY NOW by sending your resume to [email protected]

✨To all the incredible women all over the world, keep shining bright and spreading your magic! Shatter stereotypes, break barriers, dream big, and achieve even bigger. Enjoy your day and never stop smiling! Happy Women's Day🌷✨

We are looking for an experienced 𝗕𝗗/𝗦𝗮𝗹𝗲𝘀 𝗠𝗮𝗻𝗮𝗴𝗲𝗿 (𝟯𝗣𝗟/𝗟𝗼𝗴𝗶𝘀𝘁𝗶𝗰/𝗤𝘂𝗮𝗹𝗶𝘁𝘆 𝗦𝗲𝗿𝘃𝗶𝗰𝗲𝘀) for the Czech Republic and Slovakia region.

ᴊᴏɪɴ ᴏᴜʀ ʙᴅ ᴛᴇᴀᴍ ᴀɴᴅ ᴛᴀᴋᴇ ᴛʜᴇ ᴏᴘᴘᴏʀᴛᴜɴɪᴛʏ ɪɴ ᴀ ғᴀsᴛ-ɢʀᴏᴡɪɴɢ ᴄᴏᴍᴘᴀɴʏ!

𝗗𝘂𝘁𝗶𝗲𝘀 𝗮𝗻𝗱 𝗿𝗲𝘀𝗽𝗼𝗻𝘀𝗶𝗯𝗶𝗹𝗶𝘁𝗶𝗲𝘀:
- Business development in the CZ&SK region
- Analyze, plan, and develop business projects (3PL, Logistic, Quality Services in automotive or Tier 1) and ensure their successful ex*****on by the operation team until the full completion including AR collection and review with customers
- Research and identify new business opportunities, and increase the value of current customers while attracting new ones
- Negotiate client pricing, and forecast sales revenue, all to support helping the organization maximize its profit
- Setting business strategies and practices
- Meeting planned sales goals
- Build an effective relationship with clients, including solving complaints and continuously enhancement of clients´ satisfaction
- Conduct and complete contract negotiations prepared individually to the customer´s needs
- Share customer impulses/needs and discuss appropriate implementation options
- Preparation of calculations, offers, and sales presentations
- Continuous observation of the competition and monitoring of new trends in the field of our business

𝗥𝗲𝗾𝘂𝗶𝗿𝗲𝗺𝗲𝗻𝘁𝘀:
- Bachelor’s or Master‘s degree in business or technical field could be an advantage
- At least 5 years of experience in BD/Sales
- Fluent Czech and advanced English
- Success in the sales cycle from plan to close
- Dynamic, active personality with outstanding negotiation and communication skills and business thinking
- Representation and customer focus
- Flexibility
- Advanced Computer skills
- Experience/ Knowledge/ Contacts in 3PL, Logistic, and Services in the automotive or Tier 1 industry are more than welcome
- Category B driving license and frequent travel willingness

𝗜𝗻 𝗿𝗲𝘁𝘂𝗿𝗻, 𝘄𝗲 𝗼𝗳𝗳𝗲𝗿 𝘁𝗵𝗲 𝗳𝗼𝗹𝗹𝗼𝘄𝗶𝗻𝗴:
- Position in a dynamic, fast-expanding global company
- Flexible working hours
- Company laptop, Company mobile phone
- Company car after probation period
- Attractive commission plan

Send your CV to [email protected]

#ʜɪʀɪɴɢ #ʀᴇᴄʀᴜɪᴛᴍᴇɴᴛ #ᴀᴄᴄᴜᴇᴍᴇᴀ

Nenáročná brigáda v Liberci. ZAČÍNÁME V PONDĚLÍ!

Napište mi na Vás do zprávy kontakt.

An Interesting Interview of our BU Head Jiri Kvaltin with Ondřej Bačina, creator of teslacek.tv, about ACCU EMEA Total Quality Solutions, , and Chinese insights from the culture, technology, and business point of you!

Note: for Czech-speaking listeners!

JAK SE PRACUJE PRO ČÍNSKOU FIRMU? JIŘÍ KVALTÍN Z ACCU TQS | WWW.TESLACEK.TV Veškeré informace a prémiový obsah najdete na https://www.teslacek.tvMERCH: https://shop.teslacek.tv------------------00:00 Úvod00:30 Kdo je Jiří Kvaltin03...