ABSL Czech Republic

What if business growth no longer meant hiring more people?🙋‍♀️🧠

Across the Czech business services sector, the focus is shifting from how many to how much value.

80% of GBS centers now aim to boost productivity while keeping team sizes stable. The same share is investing in technology, especially AI, now the most widely used technology in the industry.

And the goal is clear. Not replacing people. Empowering them.

As our Managing Director Jonathan Appleton puts it, AI helps people focus on more complex, creative, and strategic work.

Real examples are already here. Siemens' Bionic Agent platform, awarded the , has handled 1.4 million customer requests and saved over 70,000 hours of human work. Intelligent digital assistants are moving beyond simple automation and starting to manage processes, analyze data, and prepare responses.

Curious how the sector is evolving from employee growth to value creation?

Take 5 minutes to read the summary article (https://hubs.ly/Q046n0yC0) or listen the podcast (https://hubs.ly/Q046n1zf0) 🎧.

Then explore the with the latest business insights. . Must read 📊📥https://hubs.ly/Q046n1zf0

We are so proud of the women leaders in our sector and want to wish you a happy ’s . 🌸

A big thank you to three amazing leaders, Žaneta Hlinková, Veronika Ben Mansoura and Ulpukka Sillanmaeki, for organizing the ABSL Women Vision Club on March 18 at Medtronic, Prague. The interest has been incredible. The event was fully booked already 2 weeks in advance, which shows how important this conversation is for our community.

Based on our fresh (e-version here: https://hubs.ly/Q045Ktgk0), we know that half of the Czech business services workforce are women. Today, women also represent 45% of middle management and 35% of senior leadership roles. Progress is clearly being made. 📊

We are also proud to have powerful women on our ABSL Board of Directors (Petra Filipi Fry, Žaneta Hlinková and Štěpánka Ryšavá). At our events, we naturally give women space to be heard. We love seeing women on stage sharing their expertise, and we also appreciate how strongly the men in our community support them. Leadership works best when it grows together.

Most of the ABSL team are women, and half of them are also mothers (Martina Švajnerová, Jarmila Drastíková, Adela Pilátová, Adéla Fejfarová, Ivana Sůvová, Darie Zmátlíková, Marta Lipovská). It works great and reflects the supportive spirit of our community.

We will continue this mission with great pride in the amazing capabilities and opportunities this sector offers. Thank you to all the women who help shape it every day. 💙

The Czech 2026 is now out. 🚀

Download it for free and explore the insights shaping the future of the Czech business services sector. From growth and talent trends to AI and digital transformation, discover what lies ahead for 2026 and beyond. 📊 https://hubs.ly/Q045KkGc0

We’re incredibly grateful to the report creators, partners, and supporters: ABSL Czech Republic team, Commerzbank Czechia DTC Prague, Grafton Recruitment, Colliers, The Hackett Group, AFI - Association for Foreign Investment, Center for an Informed Society, expats.cz, NEOOPS, and Scott.Weber Workspace👏