Zammad
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Zammad is a web based open source helpdesk system to manage customer communication.
22/04/2026
St Edmund Hall, a college of the University of Oxford, introduced Zammad as a single point of contact for its diverse community of around 1,300 students, faculty, and staff, achieving an 80% first-contact resolution rate and saving £4,000 annually.
Today, support is not only centralized but continuously improving, with AI helping refine workflows and communication.
Discover the full story: https://zammad.com/en/customers/st-edmund-hall
24/03/2026
"Zammad's AI features save us several hours per week."
Results like these are exactly why we developed AI features. No empty promises—just practical tools that streamline support workflows and reduce manual effort.
Curious to see it in action? Join one of our upcoming AI live demos.
🇬🇧 https://zammad.com/en/resources/webinars
🇩🇪 https://zammad.com/de/ressourcen/webinare
The perfect blend of human expertise and AI efficiency 🤝
Zammad 7.0 is LIVE. 🚀
The helpdesk you know, now with the intelligence you’ve been waiting for. We’ve added the "Extra Brain" to handle the heavy lifting across the entire ticket lifecycle:
✅ AI Agents | Logistics on autopilot.
✅ AI Writing Assistant | Perfect tone, instantly.
✅ AI Ticket Summary | Long story short—literally.
Same Zammad. More power. No magic, just logic. 🛠️
Ready to take it for a spin?
👉 https://zammad.com/en/product/zammad-7-0
Klicken Sie hier, um Ihren Gesponserten Eintrag zu erhalten.
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Marienstraße 18
Berlin
10117
