Lorem

Crossed arms, heavy sighs, short replies..you know when someone’s getting frustrated. Oftentimes difficult or even angry people aren't expressing frustration with you personally, so it’s best to stay calm and keep 3 of our tips in mind.

1. Let the angry person talk and vent. The key to deescalation is to listen and allow the individual to feel heard. When you're upset, has someone saying, "I understand," ever made you feel better? I didn't think so. Limit the amount of times you interject or problem solve.

2. Once your angry customer/coworker has finished talking you should ask some questions to show you were listening. If they’re still angry let them speak until their calm.

3. If you feel your customer is too angry use your support resources. Leave the room if you feel unsafe. Call your manager. Or suggest scheduling a separate meeting to address the issues, and allow your angry customer/coworker to take a step back and come back to the conversation when they’re calm.

Have you ever felt stuck?

Here’s a roadmap of the typical job search process. Which step are you having a hard time getting to? Consider evaluating the step prior to help you make it to that next step.

Example: if you’re not getting to the negotiation step, revisit your interview skills. Do some practice interviews with your friend, family and/Lorem to identify how you can improve!

At age 23, Oprah was fired from her first reporting job.

At age 27, Vincent Van Gogh failed as a missionary and decided to go to art school.

At age 30, Harrison Ford was a carpenter.

Julia Child released her first cookbook at age 39, and got her own cooking show at age 51.

Vera Wang failed to make the Olympic figure skating team, didn’t get the Editor-in-Chief position at Vogue, and designed her first dress at age 40.

Stan Lee didn’t release his first big comic book until he was 40.

Samuel L. Jackson didn’t get his first movie role until he was 46.

Morgan Freeman landed his first major movie role at age 52.

Whatever your dream is, it is not too late to achieve it. It’s okay if you don’t even know what your dream is yet.

Never tell yourself you’re too old to make it.
Never tell yourself you missed your chance.
Never tell yourself that you aren’t good enough.
You can do it. Whatever it is that sets your soul on fire.