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كتب و مقالات متنوعة في مجال الجودة
Books and articles in quality field

13/03/2026

Even though ISO 9001 calls them both "documented information", you don't want to confuse "Records" with "Documents", because they are handled quite differently.

In ISO 9001, a Document is information that must be "maintained" and a Record is information that must be "retained".

A Document will only have one valid version. It's describing the plan for how things should be done. Policies, procedures, manuals, specifications, SDS, are all examples of documents. A document gets updated (creating a new version that supersedes the old version). Keeping the information up to date is what ISO 9001 means by the information being "maintained".

A Record captures data and provides evidence of something that happened on a particular date (and time). Tax returns, meeting minutes, batch records, production reports, site safety inspections, audit reports, are all examples of records. You don't edit a record. To capture new data you'll create a new record, but this doesn't make the old record invalid. You can have many valid records and you're likely to want to view many of them at once - e.g. to see how the data changes over time. Records need to be stored and this is what ISO 9001 means by the information being "retained".

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