Capital Technology

Technical Support Engineer responsibilities include:
1- Taking ownership of customer issues reported and seeing problems through to resolution ( in terms of network troubleshooting, client PC and POS, Printer connectivity , scanner,...)
2- Ask customers targeted questions to quickly understand the root of the problem and do the 1st line support, or report it to the 2nd line support
3- provide prompt and accurate feedback to customers , and follow up with 2nd level team till case close
4- CCNA certified is preferred
5- MCP Certified is preferred ( Microsoft windows 10 _
6- have knowledge with printer network and usb installation and troubleshooting
7- have knowledge of network switching and routing
8- expert POS installation and troubleshooting

Please send your CV with the certification to
[email protected]
Subject:HD-SUPP-01
all E-mails without CV will be ignored

Hardware sizing and configuration ?
Hardware sizing is a process wherein data is gathered on usage scenarios and then through analysis one may predict the optimal hardware configuration for a given usage scenario. The information in this section helps CAPITAL TECHNOLOGY clients achieve high service levels and reduce risk by properly configuring and avoid any over sell at sizing phase
The sizing will help your organizing to have the best resources to grantee HW performance or Microsoft Azure could hosting estimate, including Best IPOS that needed to grantee the Storage and data processing

Do not let the chance to get free assessment for your current Hardware or cloud hosting estimate or get free new sizing for your new Data Center.

For more support please don’t hesitate to contact us
[email protected]
+201000044741
+2033743094 ext 101

We are looking for an active telesales agent that will be the liaison between our company and its current customers and potential customers using B2B data. The successful candidate will be able to accept ownership for effectively generate leads and identify customer needs in terms Hardware requirements and Software requirements.
Responsibilities
• Manage large amounts of outbound calls
• Follow communication “scripts” when handling different topics
• Identify customers’ needs, clarify information, research every issue and provide solutions and/or alternatives
• Seize opportunities to up sell products when they arise
• Build sustainable relationships and engage customers by taking the extra mile
• Keep records of all conversations in our call center database in a comprehensible way
• Frequently attend educational seminars to improve knowledge and performance level in terms of technical and communication
• Meet personal/team qualitative and quantitative targets
Requirements
• Previous experience in a call center role
• Track record of over-achieving quota
• Strong phone and verbal communication skills along with active listening
• Familiarity with call center agent process and lead generation
• Have a proven experience at information technology and HP, dell, Microsoft products
• Customer focus and adaptability to different personality types
• Ability to multi-task, set priorities and manage time effectively
• Provide call daily report
• Team player

Company location : Hadaik El Ahram Giza Egypt