Tagadod Technology

Position : IT Support
Gender : Male / Female
Educational Required : Bachelor’s degree in Computer Science, Engineering or related fields.
Experience Required : 2-3 years’ experience supporting users with operating system, laptops, desktops, Microsoft Office applications issues.
Job Description
• Serving as the first point of contact for IT support within the organization
• Handling and preparing end user device hardware.
• 1stLevel desktop and network support via tickets raised and assigned.
• Ensure delivery to business colleagues meets a defined SLA.
• Solve incidents that require onsite presence.
• Report and update the ticketing system to reflect the incident current state and the work that has been carried out, ensuring that SLAs met and adhered to.
• Take end-to-end ownership of hard-to-solve and slow-moving incidents.
• Hardware support and diagnostics of hardware related issues.
• Reporting, updating and closing incidents according to the agreed processes.
• Detect patterns in observed incidents and raise this to the management team as potential problems.
• Act as an ambassador and champion of the IT services provided
Requirements
• Experience supporting mobile devices, including working with MDM solutions.
• Familiar with industry standard systems and concepts (Windows environments – AD and Exchange, Microsoft Office Applications, Printing, Telephony, Network and IT security).
• Ability to setup, maintain and troubleshoot Audio/Video setups.
• Strong customer focus combined with negotiation skills and ability to execute.
• Self-driven / self-motivated individual always seeking to improve current practice.
• Excellent communication and interpersonal skills, for dealing with a range of personalities on all levels in a positive, direct and diplomatic way.
• Fluent in both English and Arabic.
• Excellent team player.
Kindly send your CV to [email protected]
Indicate the position in the Email subject field

For the first time! Tagadod offers IT Solutions in installments

Tagaddod will provide your company with IT Solutions in installment plan

starts from 25% down payment and choose the system that suits your company.
For inquiries, call us on these numbers.
+20 102 593 6336
+20 101 773 2929
Or contact us via email: [email protected]

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