Card One Money

May 5th Bank Holiday Opening Times for Card One Money Customer Services

Friday 2nd May: 08:30-17:00 (Normal Opening Hours)
Saturday 3rd May: 09:30-13:00 (Live Chat Only)
Sunday 4th May: CLOSED
Monday 5th May: CLOSED
Tuesday 6th May: 08:30-17:00 (Normal Opening Hours)

Please account for bank holidays when sending Next Day Faster Payments.

Please note any Next Day Faster Payments sent after 16:30 today (Friday 2nd May 2025) WILL NOT arrive until Wednesday 7th May 2025.

Happy Holidays from everyone at Card One Money.

As you’re wrapping up the year, we want to let you know that our teams are still available to help during the holiday period:

Monday 23rd December: 08:30 - 17:00 (normal opening hours)
Tuesday 24th December: 08:30 - 15:00
Wednesday 25th December: Closed
Thursday 26th December: Closed
Friday 27th December: 08:30 - 17:00 (normal opening hours)
Saturday 28th December: 09:30-13:00 (live chat only)
Sunday 29th December: Closed
Monday 30th December: 08:30-17:00 (normal opening hours
Tuesday 31st December: 08:30-15:00
Wednesday 1st January: Closed

Please note: Our cut off for next-working-day payments is 16:30 and payments are processed on working days only. Please account for bank holidays when making payments.

Fraudsters and scammers are becoming more clever in how they operate. As the world and technology evolve, the techniques used by criminals do too.

At Card One Money we do everything we can to try and help prevent this. However, it’s important that you’re vigilant and alert, to protect yourself and your money.

Look out for suspicious calls or emails and never give out your account information.

If you have concerns about a call or a message, get in touch with us immediately.

At Card One Money, we’re committed to minimising the impact of our operations on the environment. With the help of C Free, an environmental consultancy, we’re proud to say we’re officially carbon neutral.

We’ve worked hard to achieve this, but we also understand that we have a long way to go. This is by no means the end of our sustainability journey, using C Free, we’ll continue to evaluate and take concrete steps to reduce and offset our carbon emissions as our company continues to grow.

If you have any questions about our environmental impact, get in touch today.

Certificates for carbon neutrality have been issued to Equals Money PLC, a part of Equals Group PLC.

We're aware there has been a spike in cases over the past week involving automated calls from fraudsters claiming to work at Card One Money. It's crucial people remain vigilant and question any phone calls that come out of the blue, even if they state there has been fraud on your account.

Fraudsters may already have some information about you, so don't take this as confirmation that their approach is genuine. Never give out any personal information if you are at all suspicious and instead, contact us directly on a number from our website.