Practice Management Matters

🦷 Patient reviews, complaints and expectations: navigating modern dentistry

Join Lisa Bainham, ADAM Chairperson, for this free CPD webinar on Thursday 25 June at 7pm!

In today's world, how you manage feedback can make or break your practice's reputation. Lisa will share practical, real world guidance on:
✅ Building a proactive strategy for collecting and responding to reviews
✅ Spotting early warning signs before a concern becomes a formal complaint
✅ Handling difficult conversations with confidence and empathy
✅ Managing complaints in line with GDC regulatory expectations
✅ Protecting your practice's reputation while supporting patient retention
🎓 Worth 1 hour of enhanced CPD
📅 Thursday 25 June, 7:00pm London

👉 Register free here: https://dentistry.co.uk/webinar/patient-reviews-complaints-and-expectations-navigating-modern-dentistry/

Don't miss this one if you're a practice manager or owner looking to feel more confident handling feedback and complaints!