Eighty3 Creative

If your customer experience only exists in your head… it’s time to get it out.

Khaled Nawaz is hosting a hands-on workshop designed for growing businesses that want to scale without losing the human touch.

The Customer Journey Playbook is for business owners who know they deliver a great service… but want to make it consistent, repeatable and intentional.

Because let’s be honest 👇

• Is your onboarding experience the same every time?

• Do you know exactly where your “wow” moments happen?

• Could someone else confidently deliver your standard if they had to?

In this practical session, you’ll:

🤔 Understand the difference between process mapping and customer journey mapping (and why you need both)
🤝 Map out a clear, focused onboarding journey
✨ Identify and intentionally design your key “wow moments”
🗺️ Leave with a practical journey map you can use immediately
📈 Feel confident your customer experience can grow with your business

Perfect for:
• Small business owners
• Sole traders
• Service-based businesses
• Anyone who wants better customer experience without corporate jargon

No prior knowledge needed. Just bring your business and an open mind.

🔗 BOOK NOW at the link in bio! Spaces are limited!