LineIn

The 2026/27 GP contract mandates same-day urgent access and all-day online consultations. That is more demand to manage, without more clinical capacity to manage it with.

Effective care navigation at first contact is one of the most direct levers available to PCNs. When patients are guided to the right pathway from the outset, pharmacy, ARRS clinician, social prescriber, self-care; GP demand reduces without clinical capacity changing.

We have written a full guide to what effective navigation looks like and what governance it requires.

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Or speak to the LineIn team directly at linein.co.uk.