Fabsolutions

Well FaB turns 6 years old Today and we are still standing! Plenty of ups and downs and probably in equal measure at times!!

It all kicked off back in 2019 and it was a leap of faith and a gamble that I wasn’t sure would pay off!!

2020 when the world was turned upside down I focused my efforts on Community!!

2021 saw a post Covid skinny me do my first ever keynote, little did I know I’d have another two pending with standing room only!!

2022 comes round and I was proud to represent Manchester with my first award as a consultancy!!

2023 networking and growing the brand and the proposition!

Then hello 2024 the year of collabs with Kay Littlehales MInstSMM and the Cloudax team and some expansion of the team with Katherine Elias coming in board!

Six years and still smiling! 😊

2025 has already had a positive start, let’s hope it continues! 🙌

Are you attending the DTX expo?

What a way to start the new year with some great new appointments!!

Please join me in a huge welcome to the FAB Team with Oliver Hobson and Leo Motley

Oliver and Leo have already had great success developing Voice AI calling solutions and will be working with the FAB Solutions founder Garry Gormley to support FAB clients with their AI needs.

This includes responsible and SAFER use of AI and identifying needs for AI and Automation workflow to improve Customer Experience.

Please join me in saying a big hello 👋 to the new team and we look forward to seeing how we can support your Contact Centres with some New and innovative ways to embrace AI and harmonise the Human AI Experience.

I’m even more excited to announce that I’ve also joined as a Non Exec Director so can help support and shape their strategic vision and growth!

Exciting times ahead for both business’

If everything is important and urgent then nothing is really important!

We can often find ourselves putting out fires all over the show in the contact centre and just hopping from one emergency to the next!

But how do we stop this for 2025!

It might not be you! But it may be a team member or a colleague or a direct report that’s always running around like a headless chicken!

I’ve worked with the Urgent/Importnat matrix for as long as I can remember!

I’ve trained it out as part of leadership development and I’ve used it with my clients to help them strategically plan and tactically manage time and initiatives.

It’s one of the go to models that can really actually help!

There will always be crisis in the contact centre, stuff that just goes wrong and becomes urgent and important!

If that’s all you feel you are ever tackling then there is something mirenfunafamelaly wrong with your planning process or operational capabilities that FAB Solutions may be able to help with.

But I’m also surprised at how many leaders don’t know about this tool and don’t plan and tactically adjust the plan to manage crisis and then get back to the strategic plan quickly enough!

It’s also an inherent problem in a lot of leaders that they feel they have to own everything so delegating doesn’t happen!

It’s also a case sometimes we go in autopilot doing things like Reports etc when no one even looks at them or there is a better way to automate that we just don’t consider.

So for 2025 could your team benefit from some Urgent and Important planning and prioritisation!?

Well if they do we can help but share this image with them and get them to plan In the stuff for January that falls into the quadrants!

How much time can be saved!?

Let’s make 2025 the year of working smarter not harder!

Happy new year folks

#2025

A friend shared this with me at the weekend and said list the first three words you find 👀

What 3️⃣ words jump out to you!?

My three were Gratitude, Creation and Alignment

It’s very apt as I look back on 2024, I’ve lots to be grateful for!

It’s been a good year and I’ve managed to achieve a lot of what I set out to do and have been surrounded by some amazing people that I’m very grateful for.

Creative - this year has been about creating channels and proposition’s that will help FAB Solutions grow in 2025

Alignment - probably stands out to me the most - 2025 I need to be laser focused on the proposition and the ex*****on of my own strategy.

Sometimes I can get so lost on other projects that working “on” the business can suffer.

What three words do you spot first?

Can you bring any meaning to them for 2025?

Just a bit of fun but interesting which ones jumped out!

#2025