Ciptex
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🚀 Ciptex: Transforming Customer Service with AI
Our AI-first platform delivers exceptional customer experiences and operational efficiency.
Most Twilio partners will be at Signal 2026.
We've been building on Twilio since 2012.
And we can't wait to be back again this year!
We're heading to San Francisco this May - We'd love for you to come and see what we have lined up!
It's not a pitch. Just a conversation about what's actually working in customer engagement right now.
22/04/2026
Most contact centres are still verifying identity the same way they did 20 years ago.
A few security questions, a date of birth, maybe a memorable word.
That puts agents in an impossible position .
Push back on a customer who can't remember their answers, or take the risk and move on.
Neither is a great outcome.
And fraudsters know exactly how to exploit that hesitation.
There's a better way to handle this, and it doesn't mean making every interaction feel like an interrogation. Smart infrastructure can do most of the verification work before an agent is even involved.
That's what we help contact centres build at Ciptex.
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Ciptex Ltd, 3 Piccadilly Place
Manchester
M13BN
