Direct Shine

At times my posts have definitely this last year or so been on the negative side and it has felt we have like so many other companies been up against it.

That being said I do want to pass on the wins and recently there has been a few.

1) The company welcomed back sites that had cancelled us off as we had to lift prices, these sites played hard ball but from our point of view they were loss makers and had to either increase or go. It wasn’t a decision, it was a necessity but this last week the go ahead has been given for a number of them to accept the costs and become our clients again.

This is great news and means more than likely they price compared us and realised we are competitive and to be honest we are a company that tries to do things correct and act in the proper manner regarding quality, issues and health and safety.

The recent increases added significant quality turnover to the business.

2) Over the course of 4-weeks we have added 70+ new clients to the rounds from all over our service areas….

Meaning our advertising is working but also word of mouth is spreading not only in Perth but also cities like Edinburgh, Dunfermline, Stirling and Dundee (and many others in between)

3) Vehicle repairs and costs have steadied a bit and the last 4-weeks has seen this tail off to normal levels after an influx of repairs.

4) Teams being handed a second pay increment in the last 12-months. (Loyalty bonus and an increase recently) - This is keeping our teams fairly compensated for the work they do and trying to help them in a time where costs are increasing for themselves personally,

5) Record low in complaints - with over 5k cleans carried out in the last 4-5 week the firm recorded 6 issues in that time which were offered recleans.

This mean an average of just 1 issue per 1000 ish cleans which is as good as it gets in the world of cleaning as unfortunately zero issues over so many cleans in my experience is almost impossible…

The lads are human beings not robots so little issues will happen but we will react correctly.

So although there has been trials and tests recently we are on a nice spell so should be thankful for it.

Here is to a nice weekend and we hope all our clients and staff enjoyed theirs when it comes too 👌

Direct Shine isn’t all just business and sometimes we like to shine some light on our teams.

Supervisor Rory Chalk is a long term member of our team and had some fantastic news recently getting engaged to his lovely now fiancé Emma.

We love seeing our teams grow in life and wish the two of them the very happiest of engagements ❤️