Gosheating

It’s easy to overlook a small part that costs only a few pounds. A washer, a valve, a TRV head. Yet it’s often those tiny bits that save a home from a much bigger problem.

A loose seal today can turn into a soaked kitchen floor tomorrow. A worn washer can cause a complete breakdown. That’s why our engineers treat every job, large or small, with the same care.

We check, replace, and record everything through our CRM so there’s a clear history of what’s been done. When a homeowner sees “service complete”, they can be sure even the little things have been handled properly.

Sometimes it’s the small things that make the biggest difference.

Yesterday, one of our clients, Housing 21, told us that one of their sensitive Extra care nursing facilities had no heating.

It's not one of our premises, but naturally, we pulled all the stops out to help our client. By 10 am, our engineers James and Will were on the road, setting off on a 130-mile journey to Sunderland. They loaded two different temporary boilers, making sure they had the right setup for whatever they’d find on site.

Once there, they assessed the system and got straight to work. By 4.30 pm the same day, the temporary heating was installed, tested and running properly. Warmth restored, residents comfortable again, and the care home team able to relax knowing all was safe and sound.

What really sums up the commitment is what followed. Will gave up his booked holiday the next day so the job could be fully seen through. No fuss, just doing the right thing.

This is what being a family-run business with 56 years behind us looks like. Turning up when it matters and looking after people properly. If you’re local and need a hand, give us a ring.