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“I’m alone in this battle with , feeling frustrated and unheard for the last 10 months.”

When Neville Morris tried to terminate his contract with TalkTalk, a major telecommunications company, he found himself shouting into the void. Despite his clear refusal to renew the contract, conveyed through phone conversations and registered mail, TalkTalk ignored his pleas.

“They questioned my choices and falsely claimed poor call quality when they couldn’t convince me, and their debt collector has been sending me threats for the last 10 months,” says the 85-year-old Wales resident who has resorted to launching a public campaign born out of desperation.

Over 100 people have already supported Morris’ campaign in this battle against the industry giant, with dozens of people sharing similar experiences when terminating their contracts with TalkTalk.

And although some progress had been made and the company apologised for their mistakes in a letter to Morris, there’s a need for a systemic approach for the sake of other customers.

“This system is designed to intimidate, harass and wring every last penny from customers,” writes Mr. Morris on his campaign page.

To join the campaign and support this fight for a simple and humane contract termination process, click the link on bio and add your name 🔗

Have you been affected by this issue, too? Click “affected” when adding your name and share your story. We will collect all complaints to send them to CISAS.